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Heavy Duty Truck Manager

Company: Insurance Auto Auctions
Location: Fairburn
Posted on: December 5, 2019

Job Description:

Company: Insurance Auto Auctions - Location: United States, GEORGIA, Fairburn - Salary: negotiable / monthly - Job type: Full-Time - Posted: 16 hours ago - Category: General Responsibilities and Duties: 1. Develop new business and retain existing customers to enhance volume of auction sales. 2. Manage units for the bank consignors of specialty products including boats, RVs, motor homes. 3. Utilize Kronos to approve employee paid time off, enter employee missed punches and perform the sign off function weekly for the payroll process. 4. Coordinate the stock in process, certification, and sale preparation of the dealer consignment units. 5. Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences. 6. Develop and implement new sales programs and revise existing programs to enhance customer participation in accordance with corporate guidelines. Perform all duties assigned by the General Manager or designated manager. 7. Direct and delegate the vehicle check-in process according to the MAP. 8. Establish and build personal relationships with customers. Actively pursues new business in consignment, fleet lease, factory and new car dealer vehicles. 9. Perform recruiting and hiring procedures for the Department per policy and manage all Workers Compensation issues in the department and updating Human Resources as necessary. 10. Manage all sales records, controllable expenses and cost items affecting profitability of the Specialty function. Coordinate ordering of supplies and forms with the Office Manager. 11. Process and monitor all Specialty transactions, such as charges, various sales and auction fees, funds distribution and collection, checks and wire transfers, assistance with sources of financing, etc. 12. Participate on Sale Day; act as a sales agent for absentee seller customers and authorize transactions across the block per customers instructions. 13. Direct proper record keeping and follow-through on all sales promotions, advertising and telemarketing. 14. Recommend new customer services and procedures to the General Manager. 15. Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements. 16. Develop and train all employees within the Department by company standards and guidelines. Monitor training conducted and ensure such training is according to company policy and procedures. 17. Make sure Department is properly staffed at all times; develop and post weekly work schedules for all Department employees. Control regular and overtime payroll within budgets. 18. Provide prompt and courteous service: both on the phone and in person. A. Demonstrate friendliness and proper phone etiquette with every customer. B. Maintain a professional appearance consistent with the Handbook. 19. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions. 20. Make sure all Department employees are thoroughly familiar with procedures for handling all aspects of customer service. 21. Prepare and conduct performance appraisals for all employees per company policy. Maintain all wage and salary guidelines within the Department. 22. Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager, designated manager or other corporate sources. Conduct employee meetings at least once a month or as necessary to communicate Company and Department issues and build teamwork among the employees. Maintain a good flow of communication with General Manager and office personnel. 23. Monitor accounts receivable and report variances to the General Manager and Controller. 24. Monitor all local competition and recommend competitive strategies to the General Manager and Marketing Department. 25. Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents properly and immediately. Educational Requirements and Qualifications: High School diploma or GED with three (3) years experience in management or sales required, with a preference of at least one (1) year with the company. Must be qualified to operate a motor vehicle and possess a valid drivers license. #CB Benefits : Be healthy, be prepared, save for tomorrow. Take a closer look at our benefits here.

Keywords: Insurance Auto Auctions, Atlanta , Heavy Duty Truck Manager, Executive , Fairburn, Georgia

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