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IP & SDN Pre-Sales Engineer CGSI

Company: CIENA
Location: Atlanta
Posted on: August 17, 2019

Job Description:

Ciena may well be the most important technology company you've never heard of. The innovations that wow us (driverless cars), and those we now take for granted (the ability to mobile-stream your favorite show) are the products of ingenuity from some brilliant and forward-thinking companies. But those companies rely on Ciena, another vanguard of innovation, to create and advance the underlying networks that bring their breakthroughs to our doorsteps. VR, AI, IOT, 5G --- literally none of it would be possible without the mind-boggling technology that makes the internet itself work. For more than 25 years, Ciena has been the global leader in networking strategy, and our technology has been part of the critical infrastructure running within the most advanced companies in the world.What will you do at Ciena?

The Ciena Government team (CGSI) is looking for a highly motivated Systems Engineer to join as an IP Sales Engineer with software virtualization skills. This position will focus on US Government customer engagements relative to IP networking as well as software automation and will be responsible for delivering Pre-Sales engineering activities.

The Ciena US Government team is building momentum in the Federal Civilian and DOD market place with advanced ethernet solutions as well as software solutions in the SDN and NFV space. This is a technical sales role with focus on helping customers understand Ciena technology through product presentations, proof of concepts and demonstrations.

Must be located in the Washington D.C./Baltimore area


  • Perform network and applications engineering for multiple CIENA products
  • Complete complex network designs for customer application of CIENA networking products
  • Proficient in use of Ciena Network design and modeling tools
  • Consult with potential and current customers on application of CIENA products for next generation architectures
  • Prepare quotations and assist in proposal preparation for Ciena products & upgrading actual design.
  • Provide product and technical expertise to support Sales efforts of Ciena products Prepare complex design and applications presentations
  • Gain understanding of Salesforce/CPQ
  • 30-50% travel required
  • Performs other duties as assigned

    General Activities

    • Interact with customers on a daily basis working on deployment, issues, etc - providing feedback into the larger Ciena team for resolution.
    • Explaining product functionality to Customers ensuring they fully understand how it benefits them in their network.
    • Bring feedback back into Account/PLM/R&D community to help improve product functionality in future releases.
    • Provide updates on the execution and status of customer engagements.
    • Travel to customers within US Government vertical.
    • Ensure overall customer deployment plans and timelines are driven to success and any limiting issues are successfully driven through the Ciena team.
    • Act as the customer advocate internally to Ciena and the Ciena support person to the customer.
    • Occasionally provide help to Product Verification teams as a way to gain early familiarity with new product or functionality.
    • Occasionally provide post-sales support.

      Collaboration with stakeholders

      Interface with sales group and product management/marketing to develop and/or propose product enhancements to meet customer requirements


      • Although part of a larger group, the candidate must be satisfied working in customer environment with limited other on-site Ciena support.
      • Candidates need to be technically strong with L2/L3 networking, as well as SDN skills to include MDSO, NFV and other software skills.
      • Demonstrate working technical knowledge of Ethernet, Storage Networking (Fibre Channel, FICON), Software Defined Networking, Network Functions Virtualization, IP/MPLS, Encryption, WAN Optimization, Firewall, Virtual Routing and Virtualization
      • The successful candidate will need to enjoy working daily with customers and have a "Customer First" attitude to their role.
      • Great communication and presentation skills.
      • Self-starter and self-manager with positive attitude.
      • Team orientation, organized, and capable of independent work.
      • Multitasking: able to manage many projects simultaneously, and appropriately determine priorities.
      • Acumen for problem solving.
      • Ability to lead in an environment of change - flexibility, creativity and patience.
      • Ability to learn and grasp technical concepts related to products being developed.
      • Able to work effectively at all work and communicate at levels within the Ciena workforce.
      • A good understanding of Linux operating systems, VMware and OpenStack.
      • Knowledgeable in OpenDaylight, ONOS, Python, TOSCA a plus.
      • Experience with scripting and software development.
      • Experience with APIs commonly found on network devices and controllers.
      • Must be clearable, holding TS SCI a plus
      • Technical Degree or BSEE preferred or relevant work experience
      • 6-8 years telecommunications industry experience
      • Prior experience as a contributor on a sales focused account team


        Rewarding experience. Meaningful outcomes.

        Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us.

        A distinct way to work

        Free thinking, free discussion, and collaboration are the norm. Expect more satisfying outcomes - both personal and professional.

        Ciena values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender or age.

        Ciena is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific needs / accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to any specific needs / accommodation measures will be addressed confidentially.

        What you can expect from us

        • You will receive notification of your successful application
        • Successful applicants will be contacted by Talent Acquisition for an initial discussion
        • If suitable you will be considered for the short list and our formal interview process

Keywords: CIENA, Atlanta , IP & SDN Pre-Sales Engineer CGSI, Engineering , Atlanta, Georgia

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