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Professional Services Networking Engineer

Company: scansource
Location: Norcross
Posted on: April 18, 2019

Job Description:

Summary:

Professional Services Networking Engineer. This role involves understanding of the client and business requirements, designing and deploying optimal networking and connectivity solutions that enable businesses to achieve their operational and business goals. Our team designs and deploys communications and networking systems, remote and on-site, for small business to enterprise (Fortune 100) corporations.

Essential Job Duties:

* Provide Professional Services Associate functions plus the following:

* Ability to provide product and technology evaluation and recommendations. Including but not limited to LAN/WAN, application interaction and environmental requirements etc.

* Work closely with other technical teams to deploy and implement solutions

* Serve as lead contact and technical specialist resource for implementation projects

* Assist sales team with writing scopes of work, providing timelines and budgets

* Resolving Tier III issues escalated from Tier I & II technicians

* Ensuring infrastructure meets compliance controls and framework

* Serving as an information resource and a mentor for Tier I & II technicians, services sales team, business development design specialists and other personnel as appropriate.

* Provide setup, maintenance, and oversight of demo, training and lab equipment.

* Provide technical certification training for business partner resources and end customers environment

* Three or more years of related experience providing telecom network and infrastructure design/support

* Other duties as assigned

Reporting Relationships: Reports to Professional Services Manager

Requirements:

* 3 years of experience in related field

* Computer skills

* MS Word, Excel, and Visio

* Presentation skills

* Product certifications

* Knowledge of IT business systems (Active Directory/DNS/DHCP/MS Exchange)

Preferred:

* Bachelors degree in computer science

* Networking LAN/WAN/Firewalls CCNA (multi-vendor)

* Call Center applications

* UC convergence background

* Avaya SMB/Enterprise knowledge

* Experience with Linux and Wireshark

Physical Requirements:

* Ability to sit at a computer terminal for long periods of time.

* Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.

* Willingness to travel at least 20% of the time within assigned account base, on short notice, as needed

* Ability to lift 10 pounds.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F

Keywords: scansource, Atlanta , Professional Services Networking Engineer, Engineering , Norcross, Georgia

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