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Applications Support Engineer-Level II

Company: Verizon Connect
Location: Atlanta
Posted on: July 13, 2018

Job Description:

What you'll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

Verizon Connect has an immediate need for an experienced level 2 Application Support Engineer to join our expanding team.

This is a key support role requiring strong technical and communications skills. You will be responsible for the uptime, performance, incident management and tracking of system defects for a global SaaS based product serving customers around the globe. The role will involve collaborating with a team of business analysts, developers and customer care teams. This is a hands-on role that requires a sense of urgency and a candidate willing to take on responsibility for the delivery of a world class service to our customers. The role provides visibility to all our products and underlying infrastructure.


--- Maintain system uptime and performance

--- Actively monitor, log and respond to production application incidents

--- Help reduce the team's average MTTR time by following strict ITIL Incident Management frameworks

--- Drive Incident and Problem ticket root cause analysis and resolutions.

--- Have a clear understanding of network, database management and operating systems.

--- Collect and document stats on application performance, problems and failures

--- Communicate with Customer Care Representatives, Field Installation Technicians and Field Sales on resolving escalated technical problems and issues

--- Perform miscellaneous job-related duties as assigned by the team manager

What we're looking for...

You'll need to have---

--- 2-4 years in an Application or Development Support Role - Degree in Computer Science / IT

--- Familiar with Windows server environments, Windows and native Services, Console Services, Event Logging, and Viewers

--- Application and knowledge with SQL DB programming, querying techniques, and tools

--- Familiarity with Application monitoring tools; AppDynamics, OpManager and NewRelic, a plus.

--- Application of basic principles, methods, technologies and practices in Software/Networking Engineering and Application Support

--- Cross-Browser Debugging Skills

--- Adheres to Lean, Agile and ITIL best practices

Even better if you have:

--- PowerShell or similar scripting experience

--- Ability to work in a fast paced, high volume, agile environment.

--- Ability to approach problems with a sense of ownership, enthusiasm and innovation

Core Behavioral Attributes

--- Must have excellent communication skills to deal with developers and customer care teams

--- Excellent problem solver with strong analytical skills and logical thinking

--- Works well as an individual and in a team environment, collaborating with other to achieve results

--- Works to understand customer needs and technical difficulties

--- Guided by and results driven

Telematics, Fleetmatics, Telogis, Skyward

When you join Verizon...

You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Keywords: Verizon Connect, Atlanta, Applications Support Engineer-Level II, Engineering, Atlanta, Georgia

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