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Voice Engineer

Company: Verizon Connect
Location: Atlanta
Posted on: May 18, 2018

Job Description:

What you'll be doing... Position Summary Description: The Voice Engineer will work on a complex distributed telephony/call center system using versatility and passion for maintaining extremely high quality service provider-class platforms for telematics call control applications. Key Areas of Responsibility:

  • Plan and develop system-wide and/or component level upgrades to hardware and software
  • Troubleshooting of platform issues and incidents in a DevOps role
  • Interface with internal customers to understand and document requirements What we're looking for... Basic Qualifications:
    • Must have experience with Linux/Unix OS system administration, configuration, troubleshooting, performance tuning, preventative maintenance, and security procedures
    • Must have working knowledge of shell scripting on Linux/Unix OS
    • Must have working knowledge of Oracle DBs, PLSQL commands
    • Must have solid troubleshooting skills and ability to understand complex relationships between components of multi-tiered applications
    • Must have critical thinking and problem solving skills, with ability to analyze complex workflows, prioritize multiple tasks and make key decisions during platform outages
    • Must be able to cultivate and maintain positive relations with customers and IT staff. Fully understands how the business relates to the technical aspects of the position. Demonstrated ability to manage multiple priorities and drive projects to closure
    • Must be able to work independently as well as part of a team, have outstanding customer service skills and excellent communication skills for interaction with users at all levels. Strong ability to manage multiple projects and rapidly changing priorities. Takes initiative for self-management. Attention to detail is required.
    • Should have working knowledge of web service protocols (SOAP, REST, XML)
    • Should have basic understanding of VoIP - SIP call troubleshooting
    • Should understand carrier-based advanced features, OSI layers, computer telephony integration (CTI) and various types of call routing
    • Should have familiarity with SIP media gateways, Session Border Controllers and ACD platforms (Cisco, Acme Packet, Genesys, etc.). Education: B.A. or B.S. Degree in computer science, engineering, or related technical field Physical Requirements: While performing the essential functions of this job, the employee is frequently required to sit; hear or talk: use close vision; use hands to grasp, handle or feel objects; and type and manipulate controls. Employee is occasionally required to use distance vision, stand, kneel or crouch and lift up to 10 lbs. When you join Verizon... You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

      Keywords: Verizon Connect, Atlanta, Voice Engineer, Engineering, Atlanta, Georgia

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