IT Support Engineer

Company: A-Line Staffing Solutions
Location: Atlanta
Posted on: May 10, 2025

Job Description:

Title: IT Field Service Engineer III

Is this the role you are looking for If so read on for more details, and make sure to apply today.

Location: Atlanta, GA

Schedule: Mon - Fri, 8AM - 5PM EST

Note: This is a W2 contract opportunity, and it is NOT open to C2C or 3rd party candidates

The IT Field Service Engineer will provide day-to-day technical support to employees for network infrastructure and internal desktop systems, software, and hardware. They will install, configure, and troubleshoot desktop systems, workstations, servers, and networks in a heterogeneous environment. They will maintain passwords data integrity and file system security for the desktop environment, and will be expected to communicate highly technical information to both technical and nontechnical personnel. They will recommend hardware and software solutions, including new acquisitions and upgrades. They may participate in the development of information technology and infrastructure projects, and may conduct training programs designed to educate computer users about basic and specialized applications.

Job Duties:

Support day-to-day operations and provide customer support
Install, configure, support, and maintain hardware and operating system solutions
Place hardware orders and provide general asset management
Perform basic back-up tape operator duties
Define and implement core system hardware and operating system solutions
Define, in conjunction with Business Groups and IT Engineering Teams, functionality required to support business strategies
Create system documentation, testing, training, and post-deployment assessments
Communicate changes to client environment policy and project testing to the IT Team
Maintain systems with current Windows PCs, OS, and software firmware, patches, and upgrades
Maintain standards of operations, such as inventory naming standards and configurations
Communicate system statuses and coordinate maintenance activities
Monitor the environment for potential system issues and resolve appropriately
Adhere to the change management processes for any planned maintenance or when potential issues are identified
Provide IT training and orientation for new team members
Ensure the operational health, security availability, performance interoperability, and reliability of Micron's core computing resources
Adhere to Micron's established processes, policies, and operational level agreements, including Micron's security policies for all managed services
Provide basic conference room and AV support
Identify service improvement opportunities and continually work to improve operations
Evaluate and test new software for compatibility with the computing environment
Provide system security and access
Partner with service providers and other IT teams to maintain user accounts, login scripts, user profiles, group additions, and renames
Respond to automated notifications regarding noncompliance of client systems

Job Qualifications:

3+ years of hands-on IT Support experience
Experience with basic networking and troubleshooting
Experience with HP and Dell desktop/laptop support
Experience with the ServiceNow ticketing system
Strong attention to detail and ability to follow established procedures
Reliability, punctuality, and personability in working in IT Support environments
Experience with Jira and/or Confluence preferred
A minimum of a Bachelor's Degree in Information Technology, Computer Science, or other relevant field

Keywords: A-Line Staffing Solutions, Atlanta , IT Support Engineer, Engineering , Atlanta, Georgia