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Professional Services Engineer

Company: Ladders Rank
Location: Atlanta
Posted on: November 17, 2023

Job Description:

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.Job Description:Professional Service Engineer (PSE) works as a member of the delivery team for product remote implementation, configuration, and integration of the NICE solutions. Provides expertise and technical contribution in technical aspects of the project. The PSE will work with the project team from the sales to services transition through the closure of the project.Scope & Responsibility:

  • Installation and integration of NICE software remotely, while following defined methodology, processes, system requirements, and customer specific needs.
  • Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center.
  • Ensure that all components of the technical architecture are properly integrated and implemented.
  • Communicate and reconcile any design flaws found during the delivery of NICE Solutions.
  • Assist customers, internal teams, and vendors with configuration requirements for all NICE Integration points in their environment.
  • Provide technical expertise of the entire NICE product suite, implementation methodology, and/or related technology.
  • Conduct systems testing for performance and reliability.
  • Report issues found during implementation and engage required teams for assistance, as well as escalate; as appropriate.
  • Provide basic application overview, technical support, and technical quality control throughout all stages of the project.
  • Effectively manage time while maintaining regular communication and updates to both customer and management.
  • Flexibility towards after hours and weekend activities.
  • Document Lessons Learned and Resolutions to Knowledge Base, request documentation updates, and/or record training videos as required.
  • Communicate with R&D/product support about customer technical feedback on implementation of product related enhancements and fixes. Education:
    • B.S./ B.E. in Computer Science, Electrical Engineering, Information Technology, or related technical degree preferred.
    • NICE Engage Certification preferred
    • AWS, Azure, VMWare, and Citrix certifications advantageous Requirements:Technical & Interpersonal Skills:
      • 1-3 years of experience with NICE Engage, NTR/NTR-X
      • Minimum 2 years' experience with product implementation & integration.
      • Experience with advanced solutions - Recording/Telephony Integrations, SSO, DB migrations, Disaster Recovery or HA solutions (MDC/SQL AO).
      • Well versed with customer engagement.
      • Understanding Project Delivery methodology.
      • Excellent communication and problem-solving
      • Proven ability to work in a team environment.
      • Ability to communicate with multi-cultural global teams.
      • Able to learn and adapt to new technologies independently and quickly.
      • Able to work in dynamic environments.
      • Works methodologically and follows defined processes.
      • Basic programming skillset in a common language- i.e. Python, PowerShell, working with XML/JSON etc. Server Technology:
        • Microsoft Windows Server - Installation, Configuration, Administration, Troubleshooting
        • Security - Active Directory, Security Policies, Hardening, Encryption, SSO
        • Server Hardware
        • Storage Technologies - ADFS, S3
        • Hosted & Virtual Environments - AWS, Azure, VMWare
        • Citrix Servers - Configuration, Optimization, and Troubleshooting.
        • Application Servers - J2EE, JBoss, Tomcat, Apache, Liferay, Mule, IIS DBMS
          • Microsoft SQL Server - Installation, Configuration, Always On
          • Maintenance - Backups, Recovery, Security, Failovers
          • Scripting - Basic Query and Update knowledge Networking
            • Network Concepts - OSI Model, TCP, UDP, DNS, Routing Protocols
            • Networking Devices - NICs, Switches, Routers, Firewalls, Load Balancers
            • Troubleshooting - Sniffers and various other Network Testing and Analysis tools Telephony / VoIP
              • PBX/ACDs/Dialers, Avaya, Cisco, Genesys, Aspect, SIPREC, Amazon Connect, MS Teams CCAAS/UCAAS, etc. About NICE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Keywords: Ladders Rank, Atlanta , Professional Services Engineer, Engineering , Atlanta, Georgia

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