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Senior Search Technical Engineer

Company: Boston Consulting Group (BCG)
Location: Atlanta
Posted on: June 25, 2022

Job Description:

WHAT YOU'LL DO :We are seeking a Technical Analyst - Search, to play an important role in improving findability and user satisfaction, to make BCG's proprietary information easier to find and consume by consulting case teams. This position is part of a Knowledge and Design Tribe and its initiative to build a leading-edge knowledge management and collaboration platform.This role will lead the relevance tuning efforts in the technical team and work closely with the other search engineers, business analyst, product management, data science, user experience, and engineering teams to improve search result relevance based on various signals (e.g., clickstream analytics, user feedback) and training sets (e.g., reference corpus of search examples).

  • Act as Search expert and technical owner for search relevancy.
  • Implement custom as well as out of box solutions related to search engine and relevancy.
  • Relevancy review and field boosting
  • Developing, maintaining, and enhancing a suite of tools that evaluate the influence of search engine enhancements on relevance.
  • Identifying use cases in which relevance under performs.
  • Interact with user/user groups to understand issues and enhance search satisfaction.
  • Work on search enhancements and implementation using CI/CD pipeline on AWS cloud.
  • Implement plugins and custom pipeline for Search time customizations
  • Work with Data Science team to analysis and relevancy related implementations
  • Work with QA team and provide guidance on testing
  • Collaborate with product team to design solutions and assist with special projects.
  • Participate in agile ceremonies and work closely with our product owner, scrum master, and analysts to prioritize work to be delivered each sprint.
  • Analyze and troubleshoot issues and bugs which cannot be resolved by L2 support team.
  • Contribute to troubleshooting, training, documentation, and support activities
  • Maintain documentation of system functionality and operational workflows
    YOU'RE GOOD AT :The ideal candidate will have outstanding hands-on experience, strong collaborative and execution capabilities, excellent communication skills, a practical and flexible mindset, and high attention to detail and work quality. You thrive in a work environment that requires strong problem solving, analytical and decision-making skills, and independent self-direction, coupled with an aptitude for collaboration and open communication.Search Engine
    • Fundamental search engine concepts including TF-IDF bag-of-words document models, inverted indexes and faceted refinement.
    • Relevance evaluation using test collections and metrics such as precision, recall, mean average precision, mean reciprocal rank, and normalized discounted cumulative gain
    • Relevance evaluation in production environments using clickstream metrics such as click-through and conversation rates
    • Good steward of the platform and look out for long term health and sustainability of the system
    • Create high-quality technical documentation
    • Good analytical skills and ability to execute data driven analysis.
    • Ability to adhere to enterprise level design architecture guidelines.
    • Attention to detail, well organized, and able to set priorities and take decisions
    • Working well independently as well as part of a team bringing a sense of urgency to the tasks at hand
    • Interpreting rules and guidelines flexibly to enhance the business and aligning with BCG's values and culture
    • Exhibits ownership and accountability for the tasks assigned.
    • Being flexible to be available outside of normal business hours for international calls as neededAutomated Testing
      • General principles of automated software testing
      • Application of A/B testing techniques to evaluate changes and predict production level performance
        Communication and collaboration, with a customer service mindset
        • You enjoy working on a team and collaborating with others. You're confident and willing to actively engage customers and Search team members. You bring a positive, can-do attitude
        • You're good at understanding and empathizing with customers, responding to their needs with the right level of urgency and professionalism. You're good at listening, asking the right questions, suggesting different options
        • You are able to translate technical use cases for stakeholders and able to project impact based on data driven analysis.
        • Your listening, speaking, reading and writing in English is excellent. Your communication is clear, succinct, professional and polished
        • Computer Science
        • Strong knowledge of object-oriented programming, systems level programming, REST services, databases, and distributed message brokers
        • Experience with software engineering best practices including Agile methodologies, source control, and release management
        • Experience with the following a plus:
        • Amazon AWS environments and services
        • Data science, machine learning, and NLP
        • Storage/retrieval of data to/from SQL server/snowflake in Python/C#
          • 5+ years experience working on search products; relevance experience a plus
          • Subject matter expertise and deep hands-on experience with one or multiple search engines (eg: Sinequa, Elastic Search, Solr) and relevancy tuning
          • Sinequa certifications preferred
          • Proficiency with C#,, JSON, API integrations, reporting, dashboards.
          • Proficiency with Python is good to have as well.
          • Experience with integrations, e.g. REST, SOAP
          • Expertise in agile principles and ways of working
          • Experience working with JIRA or similar tool preferred
            YOU'LL WORK WITH :
            • Search team members on search deliveries and relevancy tuning.
            • Every member of your squad including Product Owners, Scrum Masters, Software Engineers and QA Engineers
            • Internal customers, translating needs into user stories and engaging users as needed
            • Technical members of other Tribes and teams
            • Other members of your Chapter

              ADDITIONAL INFORMATION :Candidates should be aware that BCG currently maintains a policy requiring all US & Canada based employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. BCG is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons where it is not an undue hardship to the company to do so as provided under applicable federal, state, provincial and local law.
              WHO WE ARE :BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.
              EQUAL OPPORTUNITY :Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Keywords: Boston Consulting Group (BCG), Atlanta , Senior Search Technical Engineer, Engineering , Atlanta, Georgia

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