Principal Customer Engineer
Company: OneTrust
Location: Atlanta
Posted on: May 16, 2022
Job Description:
Job DescriptionStrength in TrustOur goal at OneTrust is to bring
the power of trust to companies all over the world. Using
cutting-edge technology and a real-world approach to ethics,
compliance, privacy, security, and third-party risk, we've created
a no-nonsense platform to help supercharge the global push for
trust.The ChallengeOver the past decade, data has become the
driving force behind businesses, economies, and daily life. Not
only is more and more data being processed but the definition of
personal data continues to evolve with current and future privacy
laws and regulations. This means that organizations not only need
to know their data but also the laws and standards that apply to
that data. In order to do this efficiently, organizations not only
need a robust data discovery solution but also integrated
regulatory insights and automation to drive their privacy,
security, and compliance programs based on that data. OneTrust
DataDiscovery™ is an AI powered data discovery and classification
solution integrated into the full OneTrust Platform. Powered by the
OneTrust Athena™ artificial intelligence and robotic automation
engine and regulatory insights from OneTrust DataGuidance™, the
solution helps organizations discover and classify structured and
unstructured data across cloud on-premise and legacy systems and
assets to mat and visualize data inventories, automatically fulfil
privacy rights requests under the General Data Protection
Regulation (GDPR), California Consumer Privacy Act (CCPA), Lei
Geral de Proteção de Dados Pessoais (LGPD) and demonstrates
compliance through built-in reporting and governance.The Principal
Customer Engineer role is one of the key pieces of the OneTrust
architecture. After the sales process, Customer Engineers are the
key to implementing the solution, deploying our technology, and
driving adoption. The role specifically covers the Data Discovery
product within OneTrust which requires employees to have a strong
technical and consultative background and acumen for all things
data. This role is extremely important as it's the bridge between
the OneTrust and the customer as well as being able to internally
identify gaps in the product which may help grow the business.Your
MissionAs a Principal Customer Engineer, you will:
- Partner with clients to understand their data architecture and
business objectives
- Utilize the OneTrust technology to discover and classify
structured and un-structured data across a variety of systems both
cloud and on-premise
- Implement the solution working with a variety of different data
sources and types in different hosting locations
- Consultancy skills; devising success criteria and a joint
collaborative delivery approach with customers. Partner with
Solutions Engineers and the Customer to write statement(s) of
work(s).
- Ability to demo various scenarios and use-cases of the product
as well as the ability to answer questions both verbal and
written
- Ability to prioritize issues and respond quickly to pressing
customer needs
- Support clients throughout the whole implementation process,
start to end, ensuring they receive exceptional service
- You're the light to the company, your actions are how OneTrust
will be perceived
- Have the ability to work closely with the product team to build
out ideas and concepts that are highlighted during
implementations
- Becoming a subject matter expert to specific modules and
helping other junior colleagues and/or supporting your team members
who may be new to the OneTrust platformYou AreYou are a
hardworking, determined individual who is used to working in a
fast-paced dynamic environment. You are driven by Customer success
and are able to communicate with stakeholders and are able to
clearly and efficiently take information from the client(s) and
translate it to the relevant teams. You have also previously worked
on implementing a SaaS solution. Your Experience Includes
- BA/BSc in Computer Science, Engineering, Math, or a related
subject
- 8 – 12 years of relevant experience across software
development, professional services, solution engineering, technical
consulting; with expertise in architecting, supporting and/or
rolling our new technology and solution initiatives
- Proven ability to engage across corporate functions
(Professional Services, Support and Product Management)
- Proven end-to-end Implementation experience
- Experience in de-escalating tough situations to achieve a
favorable outcome
- Excellent communication skills (written and verbal), including
the ability to chair meetings or host webinars
- Strategic thinking, problem solving, and decision-making
capabilities
- Strong technical experience
- Application Programming Interface (API) – have strong
knowledge/be able to integrate
- Understanding of Data Engineering related concepts
- Advanced working knowledge of containerization, orchestration
and related infrastructures such as Docker, and Kubernetes
- Expert knowledge of public cloud infrastructure such as AWS,
Azure and Google Cloud (AKS, EKS, GKE, Drivers, Storage, VPN,
Subnets)
- Expert Linux and Windows administration skills
- Effective customer facing communication and relationship
building skills. Proven success in and genuine enthusiasm for
working directly with customers
- Ability to build relationships across stakeholders in
marketing, sales, and engineeringExtra Awesome
- CIPP/E or CIPM certified
- AWS/Azure Certifications
- Linux certifications
- Networking certifications Videos to Learn More
- Tune in to a recent virtual panel we held with 4 employees from
our Professional Services team to learn what it's like to be in
their shoes.
- Watch here to learn more about our hiring process, interview
tips, and OneTrust culture from our Recruiters.Benefits As an
employee at OneTrust, you will be a part of the OneTeam. That means
equity, bonuses, unlimited PTO, and 100% paid medical benefits (and
that's just the beginning!). Our employee rewards philosophy spans
mental, physical, and emotional well-being because we want our
people to succeed both in and out of the office. Some benefits
differ depending on region, but here's what you can expect from our
OneTeam Total Rewards Program:
- Competitive Compensation: We offer top pay for top talent with
competitive total packages including equity for all, performance
bonuses, and retirement savings with match. We're also committed to
fair and equitable pay practices.
- Workstyle Flexibility: At home or in the office, we trust you
to get the job done. Our people have the option to work in the
office, fully remote, or a hybrid based on their role. Explore a
new country with our short- and long-term global mobility program,
and go green with commuter program discounts, and in-office perks
(free food, drinks, and happy hours, anybody?).
- Career Development: You're not just joining any company; you're
joining the #1 fastest growing company on the 2020 Inc. 500 and the
category-defining software platform for trust. You can become an
expert and earn industry certifications with training and exams
paid for by us and access to our learning & development program and
guest speaker series.
- Employee Recognition: We celebrate our accomplishments the best
way we know how – together. Our people are invited to attend
employee appreciation social events (including our awesome annual
holiday party), participate in ticket giveaways for local city
events based on your home office location, and celebrate one
another through our #CheersforPeers channel.
- Focus on Wellbeing: Take the vacation or volunteer - we have
unlimited PTO globally. You'll also have access to ClassPass
memberships, generous company holidays and your birthday off, paid
sick days, Employee Resource Groups (or, as we call them, Employee
Trust Groups), and other ways to get connected or support company
diversity, equity, and inclusion goals.
- Health Benefits: No package is complete without great health
benefits. This role may receive company-paid employee healthcare
premiums, parental leave, and access to mental health benefits and
employee assistance programs. Specific benefits differ by location,
so please check with your recruiter to specify what this role will
receive. Our Commitment to YouWhen you join OneTrust you are
stepping onto a launching pad — the countdown has begun. The
destination? A career without boundaries working alongside a
diverse and inclusive crew who is passionate about doing meaningful
work. As a pioneer, your voice and expertise will help chart the
direction of an entirely new industry — Trust. Our commitment to
putting people first starts with you. Your growth is part of the
mission. Our goal is to give you the power to embark on the next
phase of your uniquely, unique careerOneTrust provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.
Keywords: OneTrust, Atlanta , Principal Customer Engineer, Engineering , Atlanta, Georgia
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