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Principal Customer Engineer

Company: OneTrust
Location: Atlanta
Posted on: May 16, 2022

Job Description:

Job DescriptionStrength in TrustOur goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we've created a no-nonsense platform to help supercharge the global push for trust.The ChallengeOver the past decade, data has become the driving force behind businesses, economies, and daily life. Not only is more and more data being processed but the definition of personal data continues to evolve with current and future privacy laws and regulations. This means that organizations not only need to know their data but also the laws and standards that apply to that data. In order to do this efficiently, organizations not only need a robust data discovery solution but also integrated regulatory insights and automation to drive their privacy, security, and compliance programs based on that data. OneTrust DataDiscovery™ is an AI powered data discovery and classification solution integrated into the full OneTrust Platform. Powered by the OneTrust Athena™ artificial intelligence and robotic automation engine and regulatory insights from OneTrust DataGuidance™, the solution helps organizations discover and classify structured and unstructured data across cloud on-premise and legacy systems and assets to mat and visualize data inventories, automatically fulfil privacy rights requests under the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Lei Geral de Proteção de Dados Pessoais (LGPD) and demonstrates compliance through built-in reporting and governance.The Principal Customer Engineer role is one of the key pieces of the OneTrust architecture. After the sales process, Customer Engineers are the key to implementing the solution, deploying our technology, and driving adoption. The role specifically covers the Data Discovery product within OneTrust which requires employees to have a strong technical and consultative background and acumen for all things data. This role is extremely important as it's the bridge between the OneTrust and the customer as well as being able to internally identify gaps in the product which may help grow the business.Your MissionAs a Principal Customer Engineer, you will:

  • Partner with clients to understand their data architecture and business objectives
  • Utilize the OneTrust technology to discover and classify structured and un-structured data across a variety of systems both cloud and on-premise
  • Implement the solution working with a variety of different data sources and types in different hosting locations
  • Consultancy skills; devising success criteria and a joint collaborative delivery approach with customers. Partner with Solutions Engineers and the Customer to write statement(s) of work(s).
  • Ability to demo various scenarios and use-cases of the product as well as the ability to answer questions both verbal and written
  • Ability to prioritize issues and respond quickly to pressing customer needs
  • Support clients throughout the whole implementation process, start to end, ensuring they receive exceptional service
  • You're the light to the company, your actions are how OneTrust will be perceived
  • Have the ability to work closely with the product team to build out ideas and concepts that are highlighted during implementations
  • Becoming a subject matter expert to specific modules and helping other junior colleagues and/or supporting your team members who may be new to the OneTrust platformYou AreYou are a hardworking, determined individual who is used to working in a fast-paced dynamic environment. You are driven by Customer success and are able to communicate with stakeholders and are able to clearly and efficiently take information from the client(s) and translate it to the relevant teams. You have also previously worked on implementing a SaaS solution. Your Experience Includes
    • BA/BSc in Computer Science, Engineering, Math, or a related subject
    • 8 – 12 years of relevant experience across software development, professional services, solution engineering, technical consulting; with expertise in architecting, supporting and/or rolling our new technology and solution initiatives
    • Proven ability to engage across corporate functions (Professional Services, Support and Product Management)
    • Proven end-to-end Implementation experience
    • Experience in de-escalating tough situations to achieve a favorable outcome
    • Excellent communication skills (written and verbal), including the ability to chair meetings or host webinars
    • Strategic thinking, problem solving, and decision-making capabilities
    • Strong technical experience
    • Application Programming Interface (API) – have strong knowledge/be able to integrate
    • Understanding of Data Engineering related concepts
    • Advanced working knowledge of containerization, orchestration and related infrastructures such as Docker, and Kubernetes
    • Expert knowledge of public cloud infrastructure such as AWS, Azure and Google Cloud (AKS, EKS, GKE, Drivers, Storage, VPN, Subnets)
    • Expert Linux and Windows administration skills
    • Effective customer facing communication and relationship building skills. Proven success in and genuine enthusiasm for working directly with customers
    • Ability to build relationships across stakeholders in marketing, sales, and engineeringExtra Awesome
      • CIPP/E or CIPM certified
      • AWS/Azure Certifications
      • Linux certifications
      • Networking certifications Videos to Learn More
        • Tune in to a recent virtual panel we held with 4 employees from our Professional Services team to learn what it's like to be in their shoes.
        • Watch here to learn more about our hiring process, interview tips, and OneTrust culture from our Recruiters.Benefits As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that's just the beginning!). Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here's what you can expect from our OneTeam Total Rewards Program:
          • Competitive Compensation: We offer top pay for top talent with competitive total packages including equity for all, performance bonuses, and retirement savings with match. We're also committed to fair and equitable pay practices.
            • Workstyle Flexibility: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Explore a new country with our short- and long-term global mobility program, and go green with commuter program discounts, and in-office perks (free food, drinks, and happy hours, anybody?).
            • Career Development: You're not just joining any company; you're joining the #1 fastest growing company on the 2020 Inc. 500 and the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning & development program and guest speaker series.
            • Employee Recognition: We celebrate our accomplishments the best way we know how – together. Our people are invited to attend employee appreciation social events (including our awesome annual holiday party), participate in ticket giveaways for local city events based on your home office location, and celebrate one another through our #CheersforPeers channel.
            • Focus on Wellbeing: Take the vacation or volunteer - we have unlimited PTO globally. You'll also have access to ClassPass memberships, generous company holidays and your birthday off, paid sick days, Employee Resource Groups (or, as we call them, Employee Trust Groups), and other ways to get connected or support company diversity, equity, and inclusion goals.
            • Health Benefits: No package is complete without great health benefits. This role may receive company-paid employee healthcare premiums, parental leave, and access to mental health benefits and employee assistance programs. Specific benefits differ by location, so please check with your recruiter to specify what this role will receive. Our Commitment to YouWhen you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique careerOneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: OneTrust, Atlanta , Principal Customer Engineer, Engineering , Atlanta, Georgia

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