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Productivity Tools Lead Platform Engineer I

Company: Boston Consulting Group
Location: Atlanta
Posted on: November 23, 2021

Job Description:

WHAT YOU'LL DO

  • Applicants will perform a Platform Engineering role within the Productivity Tools team.
  • BCG's Productivity Tools team is a part of the Personal Productivity Organization.
  • The team owns and supports several products within Microsoft 365 including, Office Pro Plus, multiple add-ins for the MS Office Suite, Adobe Acrobat and MindManager. This role will focus on the core MS Office add-in lifecycle management that are owned by the team.
  • The role will also guide other add-in owners across the firm toward best practices and will guide our Add-in Governance council.
  • This role should have a very good understanding of Office Pro Plus as well as troubleshooting COM-based add-ins across the Suite.
    YOU'RE GOOD AT
    • Strong comprehensive problem-solving to identify and solve issues quickly.
    • Highly motivated, self-driven individual with a strong initiative to seek out and act upon opportunities for platform optimization without the need for explicit, detailed direction.
    • Ability to work well independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand.
    • Effectively handle difficult and stressful situations with poise, tact and patience, while demonstrating a sense of urgency.
    • Strong analytical skills, detail-oriented, and quality-minded.
    • Exceptional verbal and written communication and presentation skills.
      YOU BRING (EXPERIENCE & QUALIFICATIONS)
      • A strong background using enterprise Windows, Mac (OSX), and iOS/iPadOS environments as well as the MS Office 365 applications that reside on those platforms is required.
      • Experience managing product lifecycles, working with technical engineers to rollout/upgrade software, defining software rollout requirements and tracking detailed progress and remediating issues is key.
      • Business Analytics skills are a nice to have, however, experience using data analytics tools such as PowerBi and Tableau are a must.
      • Must have the ability to identify integration dependencies of add-ins with other applications as well as with services of the OS and Office Suite.
      • Accountable for stability and performance of the OS and Microsoft Office Platform and related applications.
      • Provides Subject Matter Expertise in the evolution of OS/M365 application framework developed for our internal customers. This SME work includes product selection, deployment, and security policies.
      • Responsible for advanced incident and problem escalation and resolution for core supported add-ins.
      • Leads OS/M365 application security and vulnerability remediations.
      • Helps to define and manage service metrics and reports (e.g., incident reporting, user satisfaction, costs).
      • Supports KPI performance and stability efforts as necessary to meet business and team objectives.
      • Experience with Agile methodologies is a plus.
        YOU'LL WORK WITH
        BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.

Keywords: Boston Consulting Group, Atlanta , Productivity Tools Lead Platform Engineer I, Engineering , Atlanta, Georgia

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