Associate ServiceNow Engineer
Company: The Aaron's Company, Inc.
Location: Kennesaw
Posted on: February 25, 2021
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Job Description:
This position is able to be worked remotely adhering to EST
hours.?The IT Service Management (ITSM) Engineer will develop,
support, configure, and maintain the ServiceNow implementation. The
ITSM Engineer will have fluency in JavaScript and ServiceNow
development principles that enables them to work with our ITSM
team, external development partners, and key stakeholders to
develop enterprise business solutions for our internal customers
that leverage ITIL processes and best practices. The incumbent will
be part of a team responsible for the enhancement of the ServiceNow
platform and must be able to act with a sense of urgency and adapt
to changing priorities.Duties and Responsibilities:* Develop and
customize ServiceNow by participating in Agile Scrum processes and
using JavaScript, Bootstrap, AngularJS and other coding
technologies.* Transform functional requirements into detailed
technical designs that represent actionable development tasks.*
Define and meet standards for implementations in ServiceNow to
ensure consistency and supportability of customizations.* Perform
integrations and process automation using ServiceNow Orchestration,
REST and SOAP web services.* Create documentation for the team and
provide internal training to the ServiceNow administrator(s).*
Ability to support working outside of normal business hours to
provide after hour or "on-call" support when necessary to solve
high profile issues or complete critical path items.Education and
Experience:* Bachelor's degree in Computer Science, Computer
Systems Engineering or Computer Information Systems, Engineering,
Science or related field OR equivalent experience.* 1+ year of
experience using ServiceNow or an ITSM Service Management software
solution to manage a large, complex enterprise.?Required Skills and
Competencies:* Communication - Understanding of effective
communication concepts, tools and techniques; ability to
effectively transmit, receive and accurately interpret ideas,
information and needs through the application of appropriate
communication behaviors. This includes the ability to describe or
explain complex processes and issues in a concise manner.*
Proficient in JavaScript or general coding patterns.* Well-versed
in Agile with scrum development methodologies.* Strong verbal and
written communication skills.* Passion for learning and rapid
iteration.* Ability to pull a diverse group of individuals with
different goals together and facilitate productive discussions.*
Comfortable working in a fast-paced, results-oriented environment.*
Requires ability to effectively interact with team members on
technical issues and ability to brief senior management / customer
on technical issues.* Must be able to work collaboratively across
departments and physical locations.
Keywords: The Aaron's Company, Inc., Atlanta , Associate ServiceNow Engineer, Engineering , Kennesaw, Georgia
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