Senior Customer Service Manager
Company: Uline, Inc.
Location: Braselton
Posted on: March 7, 2026
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Job Description:
Senior Customer Service Manager Georgia Branch 705 Braselton
Industrial Blvd, Braselton, GA 30517 Fast, friendly, and
customer-focused - that’s what makes Uline’s customer service
legendary! As a Senior Customer Service Manager, continue this
legacy by empowering our teams to deliver the exceptional
experience our customers love. Careers Packed with Potential.
Backed by 45 years of success, Uline offers opportunities to grow
your career with stability you can count on. Position
Responsibilities Manage day-to-day operations of 90 person contact
center, including front-line production and back-office operations.
Guide and develop managers, team leads and representatives to
deliver unparalleled customer service and foster company culture.
Review daily and weekly reports to monitor performance metrics and
make improvement recommendations. Recruit, retain and motivate
staff to ensure the highest levels of customer service. Manage
personnel matters including delivering performance reviews and
coaching. Minimum Requirements Bachelor’s degree. 5 years of
experience in customer service operations and or management.
Demonstrated leadership skills to effectively coach, develop and
motivate a high-performing team. Effectively communicate with your
team, colleagues, management and across other departments. Benefits
Complete health insurance coverage and 401(k) with 6% employer
match that starts day one ! Multiple bonus programs. Paid holidays
and generous paid time off. Tuition Assistance Program that covers
professional continuing education. Employee Perks Best-in-class,
clean, modern facilities. First-class fitness center and
beautifully maintained walking trails. About Uline Uline, a
family-owned company, is North America’s leading distributor of
shipping, industrial, and packaging materials with over 9,000
employees across 14 locations. Uline is a drug-free workplace . All
new hires must complete a pre-employment hair follicle drug
screening . All positions are on-site. EEO/AA Employer/Vet/Disabled
LI-TK1 LI-GA001 (IN-GAMANC) ZR-GACS
Keywords: Uline, Inc., Atlanta , Senior Customer Service Manager, Customer Service & Call Center , Braselton, Georgia
