Arbitrator II

Company: Midway Staffing
Location: Atlanta
Posted on: February 27, 2026

Job Description:

Job Description Job Description Arbitrator II Background Check: Required Drug Screening: Required Onsite Requirement: Currently onsite every Wednesday (subject to change) Position Summary The Arbitrator II performs arbitration case management duties with guidance, reviewing and resolving customer claims in alignment with Manheim National Arbitration policies, account-specific guidelines, and National Auto Auction Association (NAAA) standards. This role requires strong investigative, negotiation, and communication skills to facilitate fair and timely case resolutions while maintaining a positive client experience. Key Responsibilities Arbitration & Case Management Review customer claims to verify compliance with National Arbitration policies and account guidelines Investigate basic to moderately complex cases (e.g., late title claims, condition report discrepancies, vehicle availability, PSI failures, mechanical/structural damage, undisclosed damage, etc.) Interface with reconditioning, front office, dealer services, vehicle entry, and other departments during investigation Utilize inspection resources, documentation, and communication tools to move cases toward resolution Exercise appropriate financial approval authority to resolve claims Evaluate and validate invoices, settlement agreements, and supporting documentation Monitor and maintain accurate arbitration files Engage supervisor/manager for escalation when appropriate Client Communication & Mediation Advise clients on arbitration processes, company policies, auction-specific guidelines, and NAAA standards Facilitate written and verbal communication between buyers, sellers, and auction teams Mediate disputes and negotiate repair pricing and vehicle resolutions to retain sales when possible Provide claim status updates and relevant information to clients Operational & Compliance Knowledge Develop understanding of arbitration concepts and procedures Gain familiarity with auction operational and administrative processes Adhere to National Auto Auction Association (NAAA) standards and Manheim Marketplace policies Follow all relevant legal and compliance requirements Safety & Additional Responsibilities Demonstrate commitment to workplace safety and health procedures Participate in Safety Excellence initiatives Perform other duties as assigned Required Qualifications Education High School Diploma or equivalent (required) Bachelor’s Degree (preferred) Experience 1–2 years of related experience Previous claims management, conflict resolution, or claim adjuster experience preferred 1 year of automotive, mechanical, or body shop experience preferred Must-Have Competencies Strong verbal and written communication skills Proven leadership and decision-making abilities Collaborative team player with a cooperative mindset Exceptional interpersonal and relationship-building skills Proficiency in Microsoft Excel and Word Core Skills & Abilities Active listening Attention to detail and accuracy Resilience and adaptability Empathy Customer focus Time management Conflict resolution Ability to build positive working relationships zr Company Description Midway Staffing is a dynamic and rapidly growing enterprise dedicated to connecting top talent with leading organizations. Specializing in innovative staffing solutions, we are committed to delivering exceptional service to both clients and candidates. With a strong presence spanning multiple locations nationwide and recognition on the prestigious Inc. 5000 list of Fastest-Growing Private Companies in America from 2019 to 2024, Midway Staffing exemplifies excellence and growth. We are equally dedicated to fostering internal development and supporting career advancement opportunities for our team members. Midway Staffing is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status. Company Description Midway Staffing is a dynamic and rapidly growing enterprise dedicated to connecting top talent with leading organizations. Specializing in innovative staffing solutions, we are committed to delivering exceptional service to both clients and candidates. With a strong presence spanning multiple locations nationwide and recognition on the prestigious Inc. 5000 list of Fastest-Growing Private Companies in America from 2019 to 2024, Midway Staffing exemplifies excellence and growth. We are equally dedicated to fostering internal development and supporting career advancement opportunities for our team members.\r\n\r\nMidway Staffing is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.

Keywords: Midway Staffing, Atlanta , Arbitrator II, Customer Service & Call Center , Atlanta, Georgia