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Front Office Specialist - CenterWell - Grove Park

Company: Humana
Location: Atlanta
Posted on: November 20, 2023

Job Description:


CenterWell--- represents our payer-agnostic healthcare services for senior primary care, home health and pharmacy. Launched in spring 2021, CenterWell creates experiences that provide patients with ease, comprehensive care and a personal approach. By placing each patient at the center - focusing on their unique needs and personalizing the care we deliver to them - we can help them lead happier, healthier lives.

CenterWell Senior Primary Care--- provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. It is part of Humana's Primary Care Organization, which is the nation's largest provider of value-based, senior-focused primary care.

More about CenterWell Senior Primary Care:

More than 85 locations, which are part of the 250+ senior primary care centers operated by Humana's Primary Care Organization.

Integrated care teams that include physicians, nurse practitioners, medical assistants, medical coders and center administrators.

Nearly 250,000 total patients served in 2022, including those in Medicare Advantage, value-based arrangements or other Medicare programs.


CenterWell is seeking a Front Office Specialist , you are the first impression of the center. You will welcome patients and coordinate front-desk activities. The ideal candidate will have a friendly and easy-going personality. Front Office Specialist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately.

---Welcomes patients and visitors.

---Assists patients, answering patients' questions.

---Appointment scheduling

---Verification of insurances

---Collecting patient charges

Required Qualifications

  • 1+ years' experience in a patient-facing or customer facing position within a medical office or healthcare setting.
  • Familiarity with care and well-being resources, or ability to research and obtain information.
  • Excellent customer service and phone etiquette.
  • Knowledge of MS Office (Word, Excel, Outlook, Access)
  • Willing to travel to nearby clinics to help when needed.
  • Bilingual - Spanish/English

    Preferred Qualifications
    • 1+ years of experience in a Physician office setting
    • Experience with EMR's
    • Knowledge of medical terminology
    • Experience with Senior population
    • Knowledge of Managed care and Medicare

      Additional Information

      This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.


      CenterWell, is a subsidiary of Humana, value's personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from with instructions to add the information into the application at Humana's secure website.

      Scheduled Weekly Hours


Keywords: Humana, Atlanta , Front Office Specialist - CenterWell - Grove Park, Administration, Clerical , Atlanta, Georgia

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