Front Office Supervisor
Company: Marriott
Location: Atlanta
Posted on: May 29, 2023
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Job Description:
Additional Information Guest Service Supervisor Job Number
23075021 Job Category Rooms & Guest Services Operations Location
Renaissance Atlanta Waverly Hotel & Convention Center, 2450
Galleria Parkway, Atlanta, Georgia, United States VIEW ON MAP
Schedule Full-Time Located Remotely? N Relocation? N Position Type
Non-Management POSITION SUMMARY Process all guest check-ins,
verifying guest identity, form of payment, assigning room, and
activating/issuing room key. Set up accurate accounts for each
guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes, document exceptions.
Secure payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists. Complete
cashier and closing reports. Supply guests with directions and
property information. Accommodate guest requests, contacting
appropriate staff if necessary. Follow up to ensure requests have
been met. Process all payment types, vouchers, paid-outs, and
charges. Balance and drop receipts. Count and secure bank at
beginning and end of shift. Obtain manual authorizations and follow
all Accounting procedures. Notify Loss Prevention/Security of any
guest reports of theft. Assist management in training, evaluating,
counseling, motivating and coaching employees; serve as a role
model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process. Develop/maintain positive
working relationships; support team to reach common goals; listen
and respond appropriately to employee concerns. Follow company
policies and procedures; report accidents, injuries, and unsafe
work conditions to manager; complete safety training and
certifications; ensure personal appearance is clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge guests; anticipate
and address guests' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using
clear and professional language; prepare and review written
documents accurately and completely; answer telephones using
appropriate etiquette. Ensure adherence to quality standards. Enter
and locate information using computers/POS systems. Stand, sit, or
walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. Marriott International is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law. You were always one of those curious
kids who opened every cabinet, peeked behind every door, and never
ceased to ask 'why' when given an explanation. Today, you bring
your personal style to every experience. You live life to discover.
You are passionate about your neighborhood, always looking to
explore the places one wouldn't find in a travel guide. If this
sounds like you, you're in the right place. You've got authentic
style, natural curiosity and a warm way with people. Renaissance is
not just a place to spend the night, it's a place to discover, a
place in the world with style like yours. That's why we're not just
looking for anyone. We're looking for someone like you.
Keywords: Marriott, Atlanta , Front Office Supervisor, Administration, Clerical , Atlanta, Georgia
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