Front Office Lead WMG Ped
Company: Wellstar Health System, Inc.
Location: Lithonia
Posted on: March 21, 2023
Job Description:
Responsibilities
Core Responsibilites and Essential Functions
- Cross-training and providing coverage for all front office
positions when short-staffed, or as needed
- Training and/or coordinating training for new employees in the
Front Office
- Overseeing daily front office functions by support staff;
ensuring patient calls, appointments, and interactions with front
office staff are handled timely and professionally
- Reviewing and communicating to management on patient flow
issues and providing recommendations on how to improve
performance
- Handling patient and staff inquiries about insurances, account
status, and general patient counseling, and any customer
complaints
- Communicating directly and regularly with front office staff on
all issues, including direction from management and providers.
- Communicating with the billing staff, front office staff, and
management on missed information or errors which may slow down the
collection process, balances that need assistance in collecting or
patient questions
- Tracking and reviewing front office collections monthly
- Assisting with interviewing recruitment candidates and the
hiring process
- Overall responsibility for superior front office performance by
the Front Office
- Learning the skills required to be a supervisor, job shadowing
other supervisors and managers
- Providing outstanding customer service to internal and external
customers
- Other duties as assigned by managementRequired for All Jobs
- Performs other duties as assigned
- Complies with all WellStar Health System policies, standards of
work, and code of conduct. Qualifications
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Keywords: Wellstar Health System, Inc., Atlanta , Front Office Lead WMG Ped, Administration, Clerical , Lithonia, Georgia
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