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Front Office Lead WMG Ped

Company: Wellstar Health System, Inc.
Location: Avondale Estates
Posted on: March 21, 2023

Job Description:


Core Responsibilites and Essential Functions

  • Cross-training and providing coverage for all front office positions when short-staffed, or as needed
  • Training and/or coordinating training for new employees in the Front Office
  • Overseeing daily front office functions by support staff; ensuring patient calls, appointments, and interactions with front office staff are handled timely and professionally
  • Reviewing and communicating to management on patient flow issues and providing recommendations on how to improve performance
  • Handling patient and staff inquiries about insurances, account status, and general patient counseling, and any customer complaints
  • Communicating directly and regularly with front office staff on all issues, including direction from management and providers.
  • Communicating with the billing staff, front office staff, and management on missed information or errors which may slow down the collection process, balances that need assistance in collecting or patient questions
  • Tracking and reviewing front office collections monthly
  • Assisting with interviewing recruitment candidates and the hiring process
  • Overall responsibility for superior front office performance by the Front Office
  • Learning the skills required to be a supervisor, job shadowing other supervisors and managers
  • Providing outstanding customer service to internal and external customers
  • Other duties as assigned by managementRequired for All Jobs
    • Performs other duties as assigned
    • Complies with all WellStar Health System policies, standards of work, and code of conduct. Qualifications


Keywords: Wellstar Health System, Inc., Atlanta , Front Office Lead WMG Ped, Administration, Clerical , Avondale Estates, Georgia

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