Hotel Front Desk Receptionist
Company: DoubleTree Suites by Hilton Hotel Atlanta- Galleri
Location: Atlanta
Posted on: January 27, 2023
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Job Description:
We are searching for an enthusiastic, service-focused hotel
front desk agent to join our guest services team. You'll welcome
guests, manage accounts, answer inquiries, and field complaints to
ensure we deliver an excellent experience to every guest. You will
bring excellent communication skills and a passion for putting our
guests first. If you love interacting with people in a positive
work environment, apply now!
Responsibilities:
Mitigate customer complaints as needed
Answer incoming calls and questions about guests' needs in-person
and online regarding room bookings, room rates, amenities,
available rooms, rewards programs, and special requests
Work with the housekeeping staff to ensure rooms are ready for new
guests
Give every guest a warm welcome, check them in, and check them out
when they leave, ensuring you provide correct keys and room
numbers
Perform regular bookkeeping duties: make sure hotel guest
information is current and correct
Qualifications:
High school diploma, GED, or equivalent
Working knowledge of Microsoft Office and reservation management
systems
Possesses strong customer service skills, interpersonal skills,
organizational skills, and time management skills
Has experience answering telephone calls and troubleshooting
stressful situations
1 year of experience in the hospitality industry as a hotel front
desk agent, hotel receptionist, or guest service specialist
preferred
About Company:
We are a great place to work!
Keywords: DoubleTree Suites by Hilton Hotel Atlanta- Galleri, Atlanta , Hotel Front Desk Receptionist, Administration, Clerical , Atlanta, Georgia
Click
here to apply!
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