Hotel Front Desk Receptionist

Company: DoubleTree Suites by Hilton Hotel Atlanta- Galleri
Location: Atlanta
Posted on: January 27, 2023

Job Description:

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities:

Mitigate customer complaints as needed
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Work with the housekeeping staff to ensure rooms are ready for new guests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Perform regular bookkeeping duties: make sure hotel guest information is current and correct


Qualifications:

High school diploma, GED, or equivalent
Working knowledge of Microsoft Office and reservation management systems
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Has experience answering telephone calls and troubleshooting stressful situations
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred


About Company:
We are a great place to work!

Keywords: DoubleTree Suites by Hilton Hotel Atlanta- Galleri, Atlanta , Hotel Front Desk Receptionist, Administration, Clerical , Atlanta, Georgia