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Office Assistant / Customer Service

Company: StaffMyAgency LLC
Location: Riverdale
Posted on: May 16, 2022

Job Description:

Office Assistant / Customer ServiceRepost Job Date: 2022-04-22T12:02:33Location:RIVERDALE, GA Objective To provide an excellent customer experience for potential and existing clients. Assist agency owner with attaining agency sales and service goals Key Functions : Customer Service responsibilities include, but not limited to: Provides customer service to assigned policyholders Assists customers with problems, complaints and other issues Notifies agent/office manager of problems occurring from support area and recommend solution Updates information in client system, e.g., contact information, e-mail addresses, current phone numbers, etc. Runs birthday call list and ensure birthday salutation are sent Takes and receipts payments accurately Answers all phone calls Reviews monthly pay/cancel list and sends cancellation emails and follow up calls weekly Calls customers prior to cancel date Always asks for referrals and thanks customers for their business Outbound calls to generate leads. Assist in the lead generation process Agency Operations Schedule appointments with existing or prospective customers for agency employees Performs daily administrative functions to assist agency owner Handles email campaigns for agency Completes Welcome Kits for new clients Send Thank You cards to new clients Assist with set up and execution of agency events Set clients up for Farmers "My Account" Maintain Supply List Check Voicemail SMA22PI177852126

Keywords: StaffMyAgency LLC, Atlanta , Office Assistant / Customer Service, Administration, Clerical , Riverdale, Georgia

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