AtlantaRecruiter Since 2001
the smart solution for Atlanta jobs

Office 365 Concierge Ambassador

Company: Experis
Location: Atlanta
Posted on: January 15, 2021

Job Description:

O365 Concierge Ambassador Group: Technical Help Desk Support- Office 365 Engineer Location: working 100% remote (candidates must be flexible with the schedule) We are looking for individuals with strong written and verbal communication skills, as well as a strong technical background, with extensive phone support experience. The ideal candidate is a technician with a "can do" attitude who is creative, someone who will go out of their way to find solutions to problems, who is a team player, and aspires to grow within our organization. This person will be directly interacting with customers so they will require strong interpersonal and communications abilities and must be an analytical thinker who can resolve problems efficiently. Overall customer-service oriented skills and attention to detail are a requirement. Provide remote technical assistance to Microsoft 365 customers via telephone, written correspondence, and remote desktop support sessions. Assist administrators with advanced troubleshooting, problem resolution, and best practices regarding break-fix scenarios and deployment/implementation and readiness guidance. Demonstrates experience in handling technically complex issues and politically sensitive situations. Responsibilities: Act as the customer advocate for the entire support experience Provide support to customers via telephone, chat, email, and electronic services such as remote troubleshooting support Communicate in a precise, meaningful, clear, and professional manner while matching the customers technical knowledge and pace Provide front-line administrator and end user support for multiple customers Respond and work on ticket requests and incidents utilizing the internal ticketing system Installation, configuration, and troubleshooting support of Microsoft 365 services and features on various customer platforms within small business and enterprise level environments Responsible for efficiently managing the relationship with customers while accurately documenting ticket activity, details, and outcomes Ensure accurate and timely resolution for assigned workload Report trends, reoccurring problems, and software bugs to management Collaborate with other engineers to find solutions while maintaining customer perspective, including Support Engineers at different levels and technology areas Other duties as assigned by management Successful Candidate Competencies: Ability to thrive within a dynamic and fast paced 24x7 work environment Must be able to work a 40-hour work week with flexibility to work various shifts based on business need. Ability to work within a remote team environment Positive attitude towards change and the ability to adapt quickly Knowledge of concepts and best practices related to call center methodologies Must have a high degree of customer service skills Strong problem-solving and critical thinking skills Must have excellent verbal and written communication abilities with strong attention to detail skills Ability to prioritize and manage time effectively while staying on track with assigned tasks Strong troubleshooting, problem solving experience supporting Microsoft 365 services and features Foundational knowledge of Microsoft 365 plans and service descriptions Ability to learn and support Microsoft 365 migration options per workload (e.g. Exchange migration, SharePoint Online migration) Self-motivated to continually build and update technical skills & knowledge using available tools & resources Preferred Candidate Competencies: Desktop administration experience Service Desk remote support experience Demonstrated knowledge of ITIL best practices A, Network, or MCP certification Server & network administration experience (Windows or Linux) Requirements for the program: All positions are 40-hours per week, there are no part-time positions All candidates must be able to work any of the work shifts of the program. This is a 24/7 help desk program that tends to change working shifts, based on business needs. The work shift offered is the only one available at that time They may be moved to a different shift in the future, based on business need 100% attendance is required their first 30-days on assignment

Keywords: Experis, Atlanta , Office 365 Concierge Ambassador, Administration, Clerical , Atlanta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Administration, Clerical Jobs


Data Entry Operator IV
Description: Duration: 06 MonthsJob Description:PPE Needed:Contractor needs - steel toe/safety shoesclient
Company: ACS Solutions
Location: Kennesaw
Posted on: 01/25/2021

Administrative Assistant
Description: PAY: 12- 13/Hr. depending on experience CUSTOM GLASS ATLANTA- MORROW is part of the Installed Building Products IBP family of companies. Integrity, knowledge, and excellent service these arent just (more...)
Company: Installed Building Products
Location: Atlanta
Posted on: 01/25/2021

Part Time Data Entry
Description: Are you a talented and motivated individual looking for a new interesting challenge or fresh opportunity We're on the lookout for new representatives in the
Company: Spora
Location: Columbus
Posted on: 01/26/2021


Receptionist Weekend
Description: DescriptionJOB PURPOSE: The duties and responsibilities include performing the day-to-day administrative secretarial and receptionist functions of the facility in accordance with current established procedures, (more...)
Company: PruittHealth
Location: Gainesville
Posted on: 01/25/2021

Google Apigee Admin
Description: Job Title: Google Apigee Admin Location: Remote Duration: Long term Responsibilities: Design, build, maintain and support the Apigee infrastructure Maintain and support the existing IBM APIC API Gateway (more...)
Company: Indotronix International Corporation
Location: Atlanta
Posted on: 01/25/2021

Administrative Assistant
Description: The Administrative Assistant II provides complex administrative and clerical support. The ideal candidate will have one to two years or more experience in a fast-paced office environment. The candidate (more...)
Company: Careerbuilder US
Location: Atlanta
Posted on: 01/26/2021

Unit Secretary- Ground South
Description: St Francis HospitalThe unit secretary through communication, requisitioning and management
Company: St. Francis Hospital
Location: Columbus
Posted on: 01/25/2021

Administrative Assistant/Receptionist and General Office Personnel
Description: We are in immediate need of people who are proficient in ANY of the following areas: Microsoft Office: Word, Excel, or PowerPoint Answering 1-10 phone lines Preparing correspondence and other communications (more...)
Company: St. Pius V school,
Location: Atlanta
Posted on: 01/26/2021

Work at Home Data Entry
Description: Customer Service Representative Work From Home Data Entry Clerk - Entry Level Key Input Operator For Home ResearchWorking From Home Data Entry - Data Entry Working From Home - Working At Home Jobs - (more...)
Company: Part Time Data Entry Gigs
Location: Columbus
Posted on: 01/25/2021

Receptionist-Clinic
Description: Overview CHI Memorial Integrative Medicine Associates is a primary care practice focused on health promotion and illness prevention. The practice defines integrative medicine as healing-oriented medicine (more...)
Company: Catholic Health Initiative
Location: Chattanooga
Posted on: 01/26/2021

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Atlanta RSS job feeds