Senior Administrative Specialist

Company: PSG Global Solutions
Location: Atlanta
Posted on: March 28, 2020

Job Description:

The OpportunityWe're looking for a Senior Administrative Specialist, working in the Consumer Packaged Goods industry in Atlanta, Georgia.

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• Partners with sales teams and brokers to address customer satisfaction needs related to pricing, delivery method changes, account management and strategic projects.
• Partners with Product supply, Supply planning, logistics and transportation teams to influence and resolves order flow concerns.
• Manages phone calls and emails from customers, internal stakeholders and partners and accurately tracks and resolves the business need.
• Acts as liaison between external departments and customers to process order changes, communicates all order changes, tracks and reschedules customer orders to meet customer requested delivery dates.
• Applies best practices and business knowledge to make timely decisions and resolves issues with product orders to meet requested customer delivery dates.
• Manages order flow, communication of all in full issues and partners with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures.
• Recognizes and tracks trends with customer issues, evaluates and suggests process improvements for Product order management and our partners.
• Understands company goals and performance metrics and improves quality and speed to meet and exceeds customer expectations.
• Works collaboratively but often independently on daily tasks and resolves escalations that are diverse in scope using strategic thinking, people and company resources.
• Builds and leverages collaborative relationships with our customers, sales, logistics and other internal partners based on customer specific operations.
• Analyzes, coordinates and participates in implementation of design projects to support department and or key customer objectives.
  
  
  Our ClientOur client provides Professional Services, Project & Process Delivery, and Staffing Solutions. Serving companies looking to hire top talent like you. Growing since starting business 10+ years ago.
  
  Focused on quality service to organizations, candidates and consultants.
  
  In energy, oil and gas, healthcare/medical, insurance, legal, retail, hardware, telecommunications, manufacturing, technical services, software & web development, financial, construction, engineering, consulting, government, and education markets.
  
  Talent is the driving force for successful businesses. That success creates opportunities for talented individuals. Do you have what it takes to contribute to this positive cycle?Experience Required for Your Success
  
  
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  • HS diploma or GED is required
  • 1-3 years of related experience is preferred
  • Knowledge of the CCNA Product Supply system, Order Management, Salesforce and SAP are preferred
    
    
    DetailsThe pay we are offering is 17 per hour. This position may present an opportunity to go permanent.What Do You Think?Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here.
    
    Not exactly? Join Our Talent Community, and we'll let you know of additional opportunities.

Keywords: PSG Global Solutions, Atlanta , Senior Administrative Specialist, Administration, Clerical , Atlanta, Georgia