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Senior UX Researcher

Company: BlackRock, Inc.
Location: Atlanta
Posted on: September 15, 2019

Job Description:

Description

About this role

About BlackRock

BlackRock helps investors build better financial futures. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of March 31, 2019, the firm managed approximately $6.52 trillion in assets on behalf of investors worldwide. For additional information on BlackRock, please visit www.blackrock.com - Twitter: @blackrock - Blog: www.blackrockblog.com - LinkedIn: www.linkedin.com/company/blackrock.

Senior User Experience Researcher

Are you enthusiastic about user research and taking a human-centered approach to building experiences? Do you a deep curiosity for understanding what makes a user's experiences feel more intuitive, accessible and delightful? Do you love conducting primary and secondary research and developing creative strategies and approaches to exploring human behavior and motivations? Are you a strong collaborator who enjoys partnering with a team of designers, product managers and engineers to develop new features and design strategies? We want innovators like you to join our Client Experience Platform team and shape the future of digital experiences for clients and colleagues at BlackRock!

As a Senior UX Researcher, you will:

Demonstrate excellence in design research

Help define and drive the future of BlackRock design through human-centered and data informed research.

You can thoughtfully and accurately understand the research questions that partners are looking to tackle. You have deep experience across methods and multi-method studies and understand when and how to apply the accurate methodology, scope research approaches, lead fieldwork, conduct in-context interviews and observations, and communicate insights.

Lead design research engagements with our partners

In this role, you will apply your passion for design, craft, and experimentation to execute research and design strategy processes, mentor hardworking team members, and collaborate with product, business and engineering teams to build innovative experiences across BlackRock's products.

Convey research insights and complex concepts simply, in human terms

You are a hybrid thinker equally moving from data-informed insights to qualitative approaches. Most importantly, we are looking for a self-starter who is excellent at communicating and partnering closely with many cross-functional teams to execute industry-leading UX Research at BlackRock.

Guide and Mentor other Designers

User Experience (UX) is at the forefront of how we build intuitive, innovative, and appealing products that people love. We strive to learn and understand our users' needs, behaviors, and emotions to yield insights that inform product strategy and guide the design of the experiences we design. We collaborate closely with product managers, software engineers, and many others to seek solutions to complex challenges and craft powerful experiences that highlight our products' unrivaled capabilities and personalities.

Champion UX Research as an inspiring leader in the field

The right candidates will be knowledgeable about product design, enthusiastic about understanding people, curious about the relationship between technology and society, comfortable in a fast-paced organization, excited to collaborate, open-minded about learning new skills and methods, and focused on influencing the future of BlackRock!

Qualifications:

Background:

* Many exciting researchers also come from a variety of backgrounds or former roles including journalists, anthropologists, analysts, and other industries working with an array of differing populations and ways of thinking. We are interested in your ability to demonstrate deep experience connecting with people, surfacing and articulating insights, creating and executing strategies based on insights.
* A portfolio is required for this position.

You Are:

* An absolute professional who leads by example, treats peers and partners with respect, and seeks and gives constructive feedback
* An outstanding communicator, able to convey research insights and complex concepts to a wide diversity of audiences in simple, human terms
* Comfortable switching seamlessly between self-directed independent work and highly collaborative teamwork
* A lifelong learner, enthusiastic about experimenting with new research methods and pushing your own craft in new ways
* Deeply curious and highly attuned to human behavior
* Enthusiastic about Design Thinking and employing a user-centered approach to designing experiences, products and services

Your Experience includes:

* 3-4 years of industry experience, working on a UX Research, experience or service design, or product teams.
* Experience with planning and leading research activities such as interviews, group sessions, observations, and synthesis sessions
* Experience working in an Agile environment is a plus
* Experience working in Finance or Enterprise technology is a plus

Responsibilities

* Be a forward-thinking leader on combining user data and qualitative insights to inform the product experience.
* Build a culture around Live Experiments for the UX team.
* Plan, execute, interpret, and socialize research findings.
* Evangelize design practices.
* Build actionable insights to optimize product development.
* Develop new methods and metrics development that can be replicated across the organization.
* Build strong collaboration across teams.

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

About BlackRock

BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of June 30, 2019, the firm managed approximately $6.84 trillion in assets on behalf of investors worldwide. For additional information on BlackRock, please visit www.blackrock.com/corporate - Twitter: @blackrock - Blog: www.blackrockblog.com - LinkedIn: www.linkedin.com/company/blackrock.

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

Keywords: BlackRock, Inc., Atlanta , Senior UX Researcher, Accounting, Auditing , Atlanta, Georgia

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