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Senior Customer Service (Ocean Import

Company: FedEx Trade Networks
Location: Atlanta
Posted on: February 15, 2018

Job Description:

Company Profile: https://careers.fedex.com/tradenetworks/jobs/RC31346-2/Ocean+Import+Sr+Cust+Serv+Rep+-+A&O?%3Flang=en-US Job Description: FTN/USA/FTY/30344/3700 N. Commerce Drive FedEx Trade Networks provides import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Trade Networks, Inc. will be rewarding. We look forward to hearing from you! Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries. Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation. Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Resolve billing issues and ensure that invoicing and vendor payments are billed accurately. Complete accurate data input or corrections into computer files. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. For transportation customer service reps: develop rates and/or provide quotes for the movement of freight. Research and negotiate carrier rates. Resolve billing issues, coordinate post entry activity on customer's behalf. High school diploma/g.E.D. Proficient computer skills. Strong customer service, organizational & communication (written/oral) skills. Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise (chb, air trans, ocean trans, surf trans). Chb: proficient in h.T.S classification & familiar with the harmonized tariff system. Air trans: dept. Of commerce & treasury regulations such as export licensing & schedule b tariff classifications. Banking requirements for int'l trade. Regulations regarding dangerous goods shipping & foreign regulations. Ocean trans: bsa - icc 400/500/322. Hazardous materials, shipping act of 1984, plant quarantine, usda regs, sgs & other independent surveyor & tariff requirements. Surf trans: regs for import or export; DOT. Basic math skills for conversions to metric and currency evaluations. Three (3) years of work/field experience preferred. FedEx Trade Networks, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status. FedEx Trade Networks, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English and Spanish before proceeding with your job application. Click here to read the Right to Work Notice available in English and Spanish. Additional information about the E-Verify program can also be found at www.uscis.gov. Pay Transparency Policy Statement: FedEx Trade Networks, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is 1) in response to a formal complaint or charge; b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or c) consistent with the Company's legal duty to furnish information. Import Notice to All Applicants: FedEx Trade Networks Transport and Brokerage, Inc. is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made. Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law".

Keywords: FedEx Trade Networks, Atlanta, Senior Customer Service (Ocean Import, Accounting, Auditing, Atlanta, Georgia

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