Senior Director, Global Dispute Optimization Consulting
Company: Visa International Service Association
Location: Atlanta
Posted on: November 19, 2023
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Job Description:
Visa Disputes Optimization (VDO) is the externally facing
disputes optimization consulting team within the Client Services
group of Visa. We draw on our deep expertise in disputes rules and
resolution, processes and consulting, data analytics, and pragmatic
industry experience to develop fact-based recommendations to enable
our clients to plan, manage, and execute disputes processes and
programs more effectively.Our clients span the continuum of
companies that participate in the payments industry, to include
financial institutions, merchants, Fintechs, acquirers, and payment
processors.Our suite of service offerings across Disputes
Optimization, help drive the future growth of the Client Services
organization, enabling our clients to implement the recommendations
derived through strategic advisory engagements.As the Senior
Director, Visa Disputes Optimization Consulting, you will be the
General Manager responsible for growing and expanding this service
at scale in collaboration with our internal and external partners
across the globe and lead a team of Disputes consultants and
analysts.
Reporting to the Vice President, Client Optimization & Revenue
Excellence in Client Services, you will be accountable for driving
revenue growth and service strategy and delivery.You will develop
and implement strategic plans and initiatives with our regional
teams and collaborate as One Visa with our counter parts in VCA,
Regional Post Purchase Product Teams, Accounts Executives and Risk
and Client Success Managers to accelerate revenue growth and
maximize client value.In addition, you will oversee the delivery of
client engagements and build a best practice delivery organization
to scale globally and execute with excellence by defining and
implementing standards in processes and tools, capacity, and
resource planning.You will also be responsible for developing new
bespoke and scalable offerings, listen and learn from our customers
and identify white space challenges and opportunities across client
sets and regions.The successful candidate will be a seasoned
consultant, entrepreneur, and general manager who can partner
across Visa client types.You should have excellent communication
and interpersonal skills, with the ability to establish and
maintain strong relationships with clients and internal partners,
including SVP+ leadership stakeholders. You should be able to
manage a team of consultants, analysts, and specialists to deliver
high-quality results on time and within budget. You should be able
to work independently and as part of a team, with the ability to
manage multiple projects simultaneously.QualificationsBasic
Qualifications
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Keywords: Visa International Service Association, Atlanta , Senior Director, Global Dispute Optimization Consulting, Accounting, Auditing , Atlanta, Georgia
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