Senior Director, Global Dispute Optimization Consulting

Company: Visa International Service Association
Location: Atlanta
Posted on: November 19, 2023

Job Description:

Visa Disputes Optimization (VDO) is the externally facing disputes optimization consulting team within the Client Services group of Visa. We draw on our deep expertise in disputes rules and resolution, processes and consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to enable our clients to plan, manage, and execute disputes processes and programs more effectively.Our clients span the continuum of companies that participate in the payments industry, to include financial institutions, merchants, Fintechs, acquirers, and payment processors.Our suite of service offerings across Disputes Optimization, help drive the future growth of the Client Services organization, enabling our clients to implement the recommendations derived through strategic advisory engagements.As the Senior Director, Visa Disputes Optimization Consulting, you will be the General Manager responsible for growing and expanding this service at scale in collaboration with our internal and external partners across the globe and lead a team of Disputes consultants and analysts.

Reporting to the Vice President, Client Optimization & Revenue Excellence in Client Services, you will be accountable for driving revenue growth and service strategy and delivery.You will develop and implement strategic plans and initiatives with our regional teams and collaborate as One Visa with our counter parts in VCA, Regional Post Purchase Product Teams, Accounts Executives and Risk and Client Success Managers to accelerate revenue growth and maximize client value.In addition, you will oversee the delivery of client engagements and build a best practice delivery organization to scale globally and execute with excellence by defining and implementing standards in processes and tools, capacity, and resource planning.You will also be responsible for developing new bespoke and scalable offerings, listen and learn from our customers and identify white space challenges and opportunities across client sets and regions.The successful candidate will be a seasoned consultant, entrepreneur, and general manager who can partner across Visa client types.You should have excellent communication and interpersonal skills, with the ability to establish and maintain strong relationships with clients and internal partners, including SVP+ leadership stakeholders. You should be able to manage a team of consultants, analysts, and specialists to deliver high-quality results on time and within budget. You should be able to work independently and as part of a team, with the ability to manage multiple projects simultaneously.QualificationsBasic Qualifications

• 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhDPreferred Qualifications
  • 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
  • 10+ years working in analytics, management consulting, strategic operations or insight delivery
  • 7+ years of leadership or management experience
  • Experience leading projects in the risk/fraud/disputes space.
  • Strong knowledge of payments industry landscape and consumer trends.
  • Understanding of banking strategies, economics, and operations.
  • Strong people leader with track record of building high performing teams.
  • Demonstrated ability to strategically lead cross functional/matrixed teams through high impact complex business issues that do not have precedent.
  • Ability to thrive leading change and manage ambiguity.
  • Demonstrated strategic ability to solve complex global cross-functional issues exercising critical thinking and sound judgment.
  • Ability to influence executives and peers, drive continuous improvement and achieve at scale service delivery.
  • Exceptional ability to conceptualize ideas into concrete commercial offerings.
  • Superior analytical, critical thinking and problem-solving skills, strong intellectual rigor.
  • Excellent written and verbal communications skills proven in senior-level corporate environments.
  • Strong commercial acumen
  • Global experience in consulting, sales, sales operations and client service organizations, general management experience a plusAdditional InformationWork Hours: Varies upon the needs of the department.Travel Requirements: This position requires travel5-10% of the time.Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 163,800.00 to 225,300.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
    #J-18808-Ljbffr

Keywords: Visa International Service Association, Atlanta , Senior Director, Global Dispute Optimization Consulting, Accounting, Auditing , Atlanta, Georgia