Senior Product Manager, Consumer Servicing App & Portal
Company: Credit Acceptance Corporation
Location: Atlanta
Posted on: September 19, 2023
Job Description:
Credit Acceptance is proud to be an award-winning company with
local and national workplace recognition in multiple categories!
Our world-class culture is shaped by dedicated Team Members who
share a drive to succeed as professionals and together as a
company. A great product, amazing people and our stable financial
history have made us one of the largest used car finance companies
nationally.Our Support teams work with multiple departments in a
dynamic environment that promotes flexibility and autonomy, while
offering the opportunity to collaborate with a diverse group of
professionals.-- We work to comply with our company standards,
exceed customer expectations and drive our Great Place to Work
culture.-- Through the consistent delivery of quality services and
understanding the needs of our business, we develop innovative
improvements as we strive towards our company's Big, Hairy,
Audacious Goals!
The Senior Product Manager is a customer-centric advocate for
specific customers of products and systems and are responsible for
identifying and executing against opportunities. Their main
responsibility is to enhance the end-to-end experience with the
goal of increasing customer satisfaction and positively impacting
the company's revenue growth and other goals.Outcomes and
Activities:
- This position will work from home; occasional planned travel to
an assigned Southfield, Michigan office location may be required.
--However, this position is permitted to work at a Southfield,
Michigan office location if requested by the team member.
- Advocates for the end user and stakeholder by empathizing and
understanding user needs, remaining focused on desired outcomes,
and becoming the domain expert
- Analyzes data through the lens of the customer and identifies
goals, metrics/key performance indicators, and analytics to
determine product value; continually making recommendations and
refinements to the product backlog based on learnings, leading to
continued improvement in owned metrics/key performance
indicators
- Creates an environment where the entire team is immersed in
customer-first thinking and turns customer insights into actionable
strategies and priorities across products
- Takes ownership of business results and being a day-to-day
decision maker, including communicating with and influencing key
partners and stakeholders to deliver winning product experiences
and outcomes
- Conducts and monitors research as well as the competitive
landscape to recommend the best solutions and ensure that products
remain or become best in class
- Focuses on innovation and the disruption of status quo to
identify improvements and new opportunities to gain a competitive
advantage
- Ensures the team is utilizing data with the right metrics to
drive customer outcomes and ensures the right analysis is being
done to prioritize appropriately
- Effectively collaborates with technical and design teams to use
the best modern technologies and deliver amazing products to market
efficiently with quality
- Has a deep understanding of product objectives and priorities
and translates product concepts into user stories, epics, and other
appropriate product deliverables while identifying and mitigating
risks
- Owns their product and is responsible for the delivery of that
product and associated projects on time, on budget, on strategy,
and with a superior level of quality and performance. Has a deep,
end-to-end understanding of their products and how it fits into the
business and is able to identify what impacts will occur due to
other changes in the business
- Proactively learns and recommends new technologies as a result
of actively participating in technology/product forums as a product
leader
- Serves as the visionary to set vision and direction and
champions high-impact outcomes; acts as a bridge between strategy
and execution to translate plans into action, iterating as
necessary
- Champion of the end-to-end platform and is an expert in the
systems and users they support; uses this knowledge to generate new
ideas and support development, launch, and adoption of these new
ideas
- Drives continuous improvement of the product management process
by documenting and reviewing processes and procedures
- Consistently inspires, motivates and develops others beyond
their immediate team and achieves high quality results through
others, including cross-functional or virtual teams
- Acts as a role model and provides peer coaching to develop
other Product ManagersCompetencies:-- The following items detail
how you will be successful in this role.
- Customer-Centric: Fully understands and embraces the customer
perspective and stays focused on desired outcomes to achieve
product-market fit. Displays empathy and approaches problems from a
customer's mindset before considering technical solutions. Deeply
experienced in human centered design, design thinking and jobs to
be done. Clearly defines customer benefits to accelerate decision
making, understands how changes to the customer experience impacts
backend processes and technologies and develops clear roadmaps that
create pathways to action.
- Business-Focused: Integrates business analytics and operational
excellence in every aspect of design and development. Analyzes data
thru the lens of the customer and needs of the business and
understands inputs, outputs and root causes. Utilizes a
hypothesis-based experimentation mindset, iterates and tests
hypotheses regularly and champions high impact outcomes.
- Technology-Driven: Leverages the best modern technologies to
imagine, build and deliver revolutionary results. Collaborates
effectively with technical and design teams to deliver amazing
products to market efficiently with quality. Deeply understands
end-to-end platforms and how changes impact the enterprise,
applications and the overall technical ecosystem.
- Transformational Leader: Communicates, partners and influences
across teams to deliver winning product experiences and outcomes.
Serves as the visionary to set vision and direction across teams.
Creates deep partnerships and trust through transparency and
inspires partners to collaborate and win together. Embraces change
and guides others in managing the impact of change.---Requirements:
- College degree or recent equivalent experience in a related
field
- Minimum 7 years of experience as a Product Manager or related
position
- Experience managing iOS and Android apps used for consumer
servicing
- Customer-first mindset, always keeping the customer's interest
in mind when making decisions
- Hands-on experience managing all stages of the product life
cycle
- Integration mind-set and approach to ensure product
dependencies and integration points are understood and delivered
across product lines
- Inherently curious, results-driven with the ability to make
difficult decisions, ask probing questions and look for root
causes, opportunities, and solutions
- Strong written and oral communications skills, especially the
ability to clarify and simplify complex topics
- Organized self-starter who develops plans and is committed to
hitting delivery dates; ability to perform with minimal supervision
in a team environment
- Experience working according to Agile principles, sprint-based
approaches, taking a prioritized, pragmatic approach to ensure the
correct product gets built and delivered on time.
- Experience using data mining tools, customer experience
management software, and direct observation to identify user
behavior, design, and refine product features
- Demonstrated ability to improve business key performance
indicators through product management
- Basic knowledge of product proposals, product roadmaps and
customer journey maps
- Quick thinker, with an ability to understand and interpret
information promptly and effectively
- Excellent leadership and persuasion skills and the ability to
lead through influence without direct authority
- Experience interacting with people at all levels of an
organization, including Executive Management
- Proficiency with standard MS productivity tools (Office, Visio,
and Project), web analytics and pathing tools (e.g. Google
Analytics, Adobe Suite, Tea Leaf, Real Story), collaboration tools
(e.g. Mural, Miro), Product management (e.g. Jira, Rally,
etc.)
- Ability to travel 0-15% of the timePreferred Experience:
- Experience and understanding of consumer auto financingTargeted
Compensation - $127,500 - $170,000 base salary + an annual bonus
plan
This position is not currently open to individuals who require
sponsorship now or in the future to work legally for Credit
Acceptance, such as H-1b/ H-4 or F-1 OPT visa holders.
INDCSMP#zip#LI-Remote
Our Company Values:To be successful in this role, Team Members need
to be:
- Positive by maintaining resiliency and focusing on
solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and
role specific knowledge, demonstrating self-awareness and making
quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and
effectively planning and priority settingExpectations:
- Remain compliant with our policies processes and legal
guidelines
- All other duties as assigned
- Attendance as required by department--Advice!We understand that
your career search may look different than others. Our hiring team
wants to make sure that this would be a fit not just for us, but
for you long term. --If you are actively looking or starting to
explore new opportunities, send us your application! P.S.We have
great details around our stats, success, history and more. --We're
proud of our culture and are happy to share why - let's talk!
Required degrees must have been earned at institutions of Higher
Education which are accredited by the Council for Higher Education
Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive
environment for all. We are proud to be an Equal Opportunity
Employer and value a culturally diverse workforce. We believe in
ensuring all team members demonstrate mutual respect for one
another. All qualified applicants will receive consideration for
employment without regard to protected characteristics like age,
race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran or disability status.
California Residents: Please click for the California Consumer
Privacy Act (CCPA) notice regarding the personal information Credit
Acceptance may collect from you.
Play the video below to learn more about our Company culture.
Keywords: Credit Acceptance Corporation, Atlanta , Senior Product Manager, Consumer Servicing App & Portal, Accounting, Auditing , Atlanta, Georgia
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