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PAS Oncology Financial Navigator - NGOC Patient Access Services

Company: WellStar Health System, Inc.
Location: Scottdale
Posted on: November 26, 2022

Job Description:


How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.


The Oncology Financial Navigator is responsible for assisting patients to access financial resources. Serves as a liaison between NGOC, Infusion Therapy and Radiation Oncology Departments.

Coordinates full patient financial counseling, education & referrals, employs and completes all patient liability collection escalations through proper collection of all estimated patient liabilities, including co-payments and unmet deductibles before, during and after time of service.

Promotes excellent customer service and strong communication skills to assist patients to access financial resources. Submit applications for PAPs and determines eligibility for any Federal, State, or internal healthcare assistance programs. Evaluate patient insurance benefits and counsel patients on financial matters, including benefits, financial support, drug assistance, co-pay assistance and other assistance programs. Handles inquiries from customers regarding any aspect of services received or status of accounts.

Verifies and post transactions. Follows established procedures for processing receipts, cash, etc. Sorts and files various documents. Establishes financial arrangements to reduce financial risk for WHS, helping to ensure that Wellstar is reimbursed for its services.

Has functional knowledge of patient access and billing operations in the specialized field of medical oncology.

P.A.S. Certification is Required To Apply

Minimum Certification: Certified Revenue Cycle Representative (CRCR)
CPAR or CHAA are acceptable minimum certification to start and CRCR must be obtained within 120 days of hire.

Shift: Mon-Fri 8:00a - 4:30p
Location: North Fulton Location - 4500 Hospital Blvd Suite 300 Roswell, GA


Required Minimum Education:

High School Diploma (HSD) or General Educational Diploma (GED)

Preferred Minimum Education:

Associates Degree

Required Minimum Experience:

Must possess at least one year of healthcare experience in Patient Access Services, Practice Operations, or Patient Financial Services. Bachelor's degree or higher may substitute for experience.

Preferred Minimum Experience:

2 years of related experience in a healthcare setting. At least one year in a healthcare setting performing financial counseling or functions consistent with preservice operations including healthcare collections.

Required Minimum Skills:

Effective communication skills (both written and verbal) with the ability to communicate with various members of the healthcare team. High attention to detail, self-directed and a positive attitude are essential. Effective problem solving and critical thinking skills. Typing or data entry competency of at least 40 words/minute. Cash handling and balancing. Demonstrated professionalism, effective communication skills and active listening skills.

Working knowledge of patient registration systems and intermediate Microsoft Office Suite are preferred. Epic experience preferred.

Preferred Skills:

Knowledge of medical terminology, CPT codes, HCPCS & ICD-10 codes. Detail understanding and interpretation of Explanation of Benefit's (EOBs).

Required Minimum Certification:

Certified Revenue Cycle Representative (CRCR).
CPAR or CHAA are acceptable minimum certification for hire, and CRCR must be obtained within 120 days of hire.


Mandatory completion of:
Patient Access Services (PAS) Operations Onboarding Training followed by a minimum passing score of 90% on final exam within 45 days of hire. Staff who do not pass will no longer meet the minimum requirement and will subsequently have the option to meet with the Talent Acquisition Specialist to assess other positions available within the health system.

PAS employees who successfully complete the PAS onboarding exam will have the option to progress through enrollment to the WHS Enterprise Membership - HFMA Certification program, subject to PAS leadership approval.

Keywords: WellStar Health System, Inc., Atlanta , PAS Oncology Financial Navigator - NGOC Patient Access Services, Accounting, Auditing , Scottdale, Georgia

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