PAS Oncology Financial Navigator - NGOC Patient Access Services
Company: WellStar Health System, Inc.
Posted on: November 26, 2022
How would you like to work in a place where your contributions and
ideas are valued? A place where you can serve with compassion,
pursue excellence and honor every voice? At Wellstar, our mission
is simple, yet powerful: to enhance the health and well-being of
every person we serve. We are proud to have become a shining
example of what's possible when the brightest professionals
dedicate themselves to making a difference in the healthcare
industry, and in people's lives.
The Oncology Financial Navigator is responsible for assisting
patients to access financial resources. Serves as a liaison between
NGOC, Infusion Therapy and Radiation Oncology Departments.
Coordinates full patient financial counseling, education &
referrals, employs and completes all patient liability collection
escalations through proper collection of all estimated patient
liabilities, including co-payments and unmet deductibles before,
during and after time of service.
Promotes excellent customer service and strong communication skills
to assist patients to access financial resources. Submit
applications for PAPs and determines eligibility for any Federal,
State, or internal healthcare assistance programs. Evaluate patient
insurance benefits and counsel patients on financial matters,
including benefits, financial support, drug assistance, co-pay
assistance and other assistance programs. Handles inquiries from
customers regarding any aspect of services received or status of
Verifies and post transactions. Follows established procedures for
processing receipts, cash, etc. Sorts and files various documents.
Establishes financial arrangements to reduce financial risk for
WHS, helping to ensure that Wellstar is reimbursed for its
Has functional knowledge of patient access and billing operations
in the specialized field of medical oncology.
P.A.S. Certification is Required To Apply
Minimum Certification: Certified Revenue Cycle Representative
CPAR or CHAA are acceptable minimum certification to start and CRCR
must be obtained within 120 days of hire.
Shift: Mon-Fri 8:00a - 4:30p
Location: North Fulton Location - 4500 Hospital Blvd Suite 300
Required Minimum Education:
High School Diploma (HSD) or General Educational Diploma (GED)
Preferred Minimum Education:
Required Minimum Experience:
Must possess at least one year of healthcare experience in Patient
Access Services, Practice Operations, or Patient Financial
Services. Bachelor's degree or higher may substitute for
Preferred Minimum Experience:
2 years of related experience in a healthcare setting. At least one
year in a healthcare setting performing financial counseling or
functions consistent with preservice operations including
Required Minimum Skills:
Effective communication skills (both written and verbal) with the
ability to communicate with various members of the healthcare team.
High attention to detail, self-directed and a positive attitude are
essential. Effective problem solving and critical thinking skills.
Typing or data entry competency of at least 40 words/minute. Cash
handling and balancing. Demonstrated professionalism, effective
communication skills and active listening skills.
Working knowledge of patient registration systems and intermediate
Microsoft Office Suite are preferred. Epic experience
Knowledge of medical terminology, CPT codes, HCPCS & ICD-10 codes.
Detail understanding and interpretation of Explanation of Benefit's
Required Minimum Certification:
Certified Revenue Cycle Representative (CRCR).
CPAR or CHAA are acceptable minimum certification for hire, and
CRCR must be obtained within 120 days of hire.
Mandatory completion of:
Patient Access Services (PAS) Operations Onboarding Training
followed by a minimum passing score of 90% on final exam within 45
days of hire. Staff who do not pass will no longer meet the minimum
requirement and will subsequently have the option to meet with the
Talent Acquisition Specialist to assess other positions available
within the health system.
PAS employees who successfully complete the PAS onboarding exam
will have the option to progress through enrollment to the WHS
Enterprise Membership - HFMA Certification program, subject to PAS
Keywords: WellStar Health System, Inc., Atlanta , PAS Oncology Financial Navigator - NGOC Patient Access Services, Accounting, Auditing , Scottdale, Georgia
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