Rooms Controller

Company: Sheraton Atlanta Downtown
Location: Atlanta
Posted on: September 24, 2022

Job Description:

Overview

Work with Sales and Front Office to ensure all group rooms are reserved, group billing is set up, rooms are blocked according to requests, and to assist with check-in and check-out.
Responsibilities

--- Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promote HEI Hotels and Resorts and brand-specific marketing programs. Assign reservations based on guest preferences and availability.
--- Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
--- Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
--- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
--- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
--- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
--- Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.
--- Build and monitor group masters, cutoff dates and group cancellations, releasing any unused rooms at the determined time.
--- Pre-block group rooming lists prior to arrival.
--- Communicate both verbally and in writing to provide clear direction to staff.
--- Comply with attendance rules and be available to work on a regular basis.
--- Perform any other job related duties as assigned.
About Us

Sheraton Hotels has been at the heart of communities for over 80 years. At the Sheraton Atlanta Hotel, discover the benefits of joining our downtown community! In addition to our Company's medical, dental, vision, and retirement benefits, Sheraton Atlanta Hotel associates also enjoy free continental breakfast, lunch, and dinner during your shift in our Associate Chatterbox Cafe, free on-site parking, discounted MARTA transportation passes, and provided uniforms. In addition, you and your family have access to Marriott's discounted hotel room program at thousands of Marriott locations around the world. Sheraton is everywhere you want to be - Discover the history of the Sheraton Atlanta Hotel.Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.

Keywords: Sheraton Atlanta Downtown, Atlanta , Rooms Controller, Accounting, Auditing , Atlanta, Georgia