Senior Collections Specialist - Atlanta, GA

Company: CRH
Location: Atlanta
Posted on: May 16, 2022

Job Description:

Job ID: 362240Non-ExemptOldcastle Infrastructure, a CRH company, is the leading manufacturer of precast concrete, polymer concrete, and plastic products in the United States. Our products range from utility vaults, reinforced concrete pipe, catch basins, drainage and septic tanks, to retaining walls, storm shelters, wall panels, concrete barriers, a variety of prestressed concrete productsand more. With more than 80 locations nationwide and 3,000 plus employees, Oldcastle Infrastructure is committed to upholding core values of reliability, quality, and service in cutting edge ways.Summary

• The Senior Collector is responsible for coordinating departmental collection activities,working closely with team membersand management tomonitor and ensure compliance with collection laws and collection policies.
• This person must be able to initiate, maintain, and grow solid relationships with our supply chain, sales, and finance teams to assess existing processes and procedures for improvement opportunities related to account management to minimize operational risk while improving cash flow for Oldcastle Infrastructure.
• Participation in monthly collection conference calls with Field Partners and customers to drive results and resolve non-payment issues.Essential Duties
  • Handle a portfolio with a potential of over 700 customers.
  • Responds to email and telephone inquiries from customers, and researches/resolves outstanding invoice issues.
  • Reviews reports and provides feedback to sales, supply chain, and operational teams to drive action within the business
  • Provides detail reconciliations as directed by Management.
  • Assign deduction reason codes to unpaid invoices, short paid invoices, and stand-alone deductions
  • Communicate issues timely to ensure major AR issues are reviewed and root causes are addressed to prevent repeat occurrences
  • Review existing account vendor guidelines and agreements, ensuring compliance and monitoring customer accounts for changes and discrepancies
  • Follows up with customers to resolve problems and/or answer any additional questions or inquiries they may have. Additionally, will escalate customer/purchase orders to management as necessary.
  • Resolve unapplied cash on account as well as assist cash with unapplied cash that may belong to the AR.
  • Update weekly and monthly reports for management with the status of delinquent customers and disputes.
  • Work closely with cross-functional teams such as Sales, Marketing and Customer Service to resolve collection and deduction issues
  • Ability to stay accountable, transparent and escalate key issues in a timely matter
  • Participate in monthly Regional calls with all stakeholders
  • Maintains accurate and current notes on status of customer accounts
  • Review and propose potential doubtful or past due accounts for write off.
  • Work closely with the credit department to ensure liens are filed, credit limits are not over, and accounts deemed necessary are put on hold.
  • Ability to speak to your portfolio thru analytics and reporting.Requirements
    • 12 + years of related experience in B2B collections
    • Knowledge of lien laws a plus
    • Excellent communications skills, both verbal and written
    • Excellent customer service skills
    • Excellent Excel skills including VLOOKUP and pivot tables
    • Ability to reconcile AR accounts
    • Ability to communicate with both the internal and external customer
    • Ability to maintain accuracy in very detailed work environment, highly detail oriented
    • Proficient in PC skills, accounting software, Internet basedWhat CRH Americas Offers You
      • Highly competitive base pay
      • Comprehensive medical, dental and disability benefits programs
      • Group retirement savings program
      • Health and wellness programs
      • A culture that values opportunity for growth, development, and internal promotionAbout CRH AmericasCRH Americas has a long and proud heritage as one of North Americas largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.Oldcastle Infrastructure, a CRH company, is a great place to grow! If youre up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!CRH Americas is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this.

Keywords: CRH, Atlanta , Senior Collections Specialist - Atlanta, GA, Accounting, Auditing , Atlanta, Georgia