Senior Collections Specialist - Atlanta, GA
Company: CRH
Location: Atlanta
Posted on: May 16, 2022
Job Description:
Job ID: 362240Non-ExemptOldcastle Infrastructure, a CRH company,
is the leading manufacturer of precast concrete, polymer concrete,
and plastic products in the United States. Our products range from
utility vaults, reinforced concrete pipe, catch basins, drainage
and septic tanks, to retaining walls, storm shelters, wall panels,
concrete barriers, a variety of prestressed concrete productsand
more. With more than 80 locations nationwide and 3,000 plus
employees, Oldcastle Infrastructure is committed to upholding core
values of reliability, quality, and service in cutting edge
ways.Summary
- The Senior Collector is responsible for coordinating
departmental collection activities,working closely with team
membersand management tomonitor and ensure compliance with
collection laws and collection policies.
- This person must be able to initiate, maintain, and grow solid
relationships with our supply chain, sales, and finance teams to
assess existing processes and procedures for improvement
opportunities related to account management to minimize operational
risk while improving cash flow for Oldcastle Infrastructure.
- Participation in monthly collection conference calls with Field
Partners and customers to drive results and resolve non-payment
issues.Essential Duties
- Handle a portfolio with a potential of over 700 customers.
- Responds to email and telephone inquiries from customers, and
researches/resolves outstanding invoice issues.
- Reviews reports and provides feedback to sales, supply chain,
and operational teams to drive action within the business
- Provides detail reconciliations as directed by Management.
- Assign deduction reason codes to unpaid invoices, short paid
invoices, and stand-alone deductions
- Communicate issues timely to ensure major AR issues are
reviewed and root causes are addressed to prevent repeat
occurrences
- Review existing account vendor guidelines and agreements,
ensuring compliance and monitoring customer accounts for changes
and discrepancies
- Follows up with customers to resolve problems and/or answer any
additional questions or inquiries they may have. Additionally, will
escalate customer/purchase orders to management as necessary.
- Resolve unapplied cash on account as well as assist cash with
unapplied cash that may belong to the AR.
- Update weekly and monthly reports for management with the
status of delinquent customers and disputes.
- Work closely with cross-functional teams such as Sales,
Marketing and Customer Service to resolve collection and deduction
issues
- Ability to stay accountable, transparent and escalate key
issues in a timely matter
- Participate in monthly Regional calls with all
stakeholders
- Maintains accurate and current notes on status of customer
accounts
- Review and propose potential doubtful or past due accounts for
write off.
- Work closely with the credit department to ensure liens are
filed, credit limits are not over, and accounts deemed necessary
are put on hold.
- Ability to speak to your portfolio thru analytics and
reporting.Requirements
- 12 + years of related experience in B2B collections
- Knowledge of lien laws a plus
- Excellent communications skills, both verbal and written
- Excellent customer service skills
- Excellent Excel skills including VLOOKUP and pivot tables
- Ability to reconcile AR accounts
- Ability to communicate with both the internal and external
customer
- Ability to maintain accuracy in very detailed work environment,
highly detail oriented
- Proficient in PC skills, accounting software, Internet
basedWhat CRH Americas Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits
programs
- Group retirement savings program
- Health and wellness programs
- A culture that values opportunity for growth, development, and
internal promotionAbout CRH AmericasCRH Americas has a long and
proud heritage as one of North Americas largest corporations. We
are a proud reflection of the hundreds of family businesses, local
and regional companies and mid to large sized enterprises that
together form the CRH Americas family. CRH Americas operates with a
decentralized, diversified structure, letting you work in a small
company environment while having the career opportunities of a
large enterprise.Oldcastle Infrastructure, a CRH company, is a
great place to grow! If youre up for a rewarding challenge, we
invite you to take the first step and apply today! Once you click
apply now, you will be brought to our career site. Please complete
your online profile which will be sent directly to the appropriate
Hiring Manager. Our system allows you to view and track your status
24 hours a day. Thank you for your interest in the CRH Americas
family!CRH Americas is an Affirmative Action and Equal Opportunity
Employer.EOE/Vet/Disability--If you want to know more, please click
on this.
Keywords: CRH, Atlanta , Senior Collections Specialist - Atlanta, GA, Accounting, Auditing , Atlanta, Georgia
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