Bobby Wilson
AtlantaOctober 29, 2009
BOBBY VAN WILSON
P.O. Box 71745
Durham, NC 27722
919-949-6767
bwilson032@nc.rr.com
Summary:
• 9 years of experience in Network and Desktop Support.
• Manage Exchange Server 2003 - Monitor server event logs, user accounts, user policies, message tracking, security updates and queues to maintain high performance of delivering email
• Manage Active Directory and users - Created user accounts, mapped network drives, and managed password permissions for the School of Government LAN. Installed and maintained network printers and performed other desktop support.
• Setup and carried out several successful audio and video conferencing sessions for classes, programs and special events.
• Responsibilities included supporting and managing LAN, WLAN, network security, servers, user workstations, printing and classroom technologies for the NCCU law school
• Managed user accounts and email in Active Directory with admin tools 2003. Created AD and Exchange accounts for new employees, granted access to objects in the forest such as printers and shared folders. Changed user passwords when necessary.
• Built and maintain 4 Windows 2003 servers. Installed server cabinet and mounted and setup 4 IBM e-servers and UPS unit to put into production on the local area network
• Setup, installed and replaced hardware such as motherboards, memory, hard drives and network cards for servers, computers, printers and multi-functional devices to maintain production of environment
Technical Skills:
Network Support, Network Printing, Certified Novell Engineer, LAN, WLAN, On-Call, Active Directory,
Network Security, Exchanger Server 2003, SQL server 2005, Desktop support, Lumension Patchlink Update Server, Soft test, Smart Classroom, Blackberry support, Remedy, MAC's Leopard Server OS 10, Excellent Customer Service, Windows Server 2003, Training Supervisor.
Education:
Master of Information Systems - University of Phoenix – Arizona – Expected 2010
• Currently enrolled. Completed Managerial Communications, Business Systems I, and Business Systems II, Programming Concepts courses.
CCNA Class Completion - New Horizon Learning Center - 2003
• Completed Cisco system concept modules including IP addressing TCP/IP model OSI model and routing, IP address subnetting, networking protocols BGP, EIGRP, intrusion detection, VOIP.
• Certified Novell Engineer - The Computer Lab, Morrisville, NC 1999-2001.
• Completed courses and passed exams in Netware 5.1 Administration, Networking Technologies, Service and Support, Windows NT domains.
BBA - North Carolina Central University, Durham, NC - 1984
• Completed courses in Computer Information Technology, Marketing, Marketing Research, Business Finance, Management, Statistics and Business Policy.
Employment History:
University Of North Carolina at Chapel Hill - School Of Government (July2008-Jun 2009)
• Network Support Technician - Duties include managing and supporting School of Government LAN, servers, email, network security, and other network and wireless functions.
• Manage Exchange Server 2003 - Monitor server event logs, user accounts, user policies, message tracking, security updates and queues to maintain high performance of delivering email.
• Manage Lumension Patchlink Update Server - Built, maintained and installed agents across the network to assure security. Patches and updates were deployed for optimal performance of user workstations. Evaluated workstations hardware and software inventories, and assured that proper and adequate processes were running. Determined vulnerabilities and software updates that needed to be deployed.
• Manage Active Directory and users - Created user accounts, mapped network drives, and managed password permissions for the School of Government LAN. Installed and maintained network printers and performed other desktop support.
• Manage Blackberry Enterprise Server - Performed enterprise activation for faculty and staff blackberries issuing passwords and synchronizing email with device.
• Manage Leopard Server OS 10 - Created users, reset passwords, gave shared permissions and performed backup and managed time machine.
North Carolina Central University School of Law (Jan 2000 – June 2008)
Technical Support Analyst
• Responsibilities included supporting and managing LAN, WLAN, network security, servers, user workstations, printing and classroom technologies for the NCCU law school.
• Displayed excellent customer service to over 300 deans, faculty, staff and students. Received over 200 calls, emails and office visits per month for technical support assistance. Supporting included configuring wireless devices for connectivity, removing viruses and spyware off systems, resolving connectivity issues for workstations and network printers.
• Managed user accounts and email in Active Directory with admin tools 2003. Created AD and Exchange accounts for new employees, granted access to objects in the forest such as printers and shared folders. Changed user passwords when necessary.
• Built and maintain 4 Windows 2003 servers. Installed server cabinet and mounted and setup 4 IBM e-servers and UPS unit to put into production on the local area network
• Setup, installed and replaced hardware such as motherboards, memory, hard drives and network cards for servers, computers, printers and multi-functional devices to maintain production of environment.
• Implemented and supported eight smart classrooms. Maintained classroom equipment such as smart board plasma screen, Creston and symposium operating panel, LCD projectors and video and audio equipment. Setup and carried out several successful audio and video conferencing sessions for classes, programs and special events.
• Supervised up to 10 students per year to maintain computer labs and basic desktop support issues. Setup schedules, collected time sheets, had regular meetings and evaluations for students I managed.
